Degraded performance on Dialogue Cloud for Direct Routing EMEA region
Incident Report for Anywhere365
The call latency issue has now been resolved.
Posted Nov 29, 2021 - 23:07 UTC
The team took mitigating actions this afternoon. We will implement a permanent fix later tonight (see:
Posted Nov 29, 2021 - 14:11 UTC
The team is currently working on a set of improvements to resolve the issue.
Posted Nov 29, 2021 - 11:47 UTC
Some customers may experience delays in audio routes from and to the platform. This issue is identified by the team.
Posted Nov 29, 2021 - 11:24 UTC
We are currently investigating this issue.
Posted Nov 29, 2021 - 11:17 UTC
This incident affected: EMEA (Dialogue Platform, Direct Routing).