Degraded performance on Dialogue Cloud for Direct Routing EMEA region

Incident Report for Anywhere365

Resolved

The call latency issue has now been resolved.

Posted Nov 29, 2021 - 23:07 UTC

Monitoring

The team took mitigating actions this afternoon. We will implement a permanent fix later tonight (see: https://status.anywhere365.io/incidents/trnlpzdm248v)

Posted Nov 29, 2021 - 14:11 UTC

Identified

The team is currently working on a set of improvements to resolve the issue.

Posted Nov 29, 2021 - 11:47 UTC

Update

Some customers may experience delays in audio routes from and to the platform. This issue is identified by the team.

Posted Nov 29, 2021 - 11:24 UTC

Investigating

We are currently investigating this issue.

Posted Nov 29, 2021 - 11:17 UTC

This incident affected: EMEA (Dialogue Platform, Direct Routing).