Monitoring - Message from Microsoft:
Message ID: MC299923
Published: 29 November 2021
We're making some changes to the Direct Routing SIP interface.
Starting on February 1, 2022, the Direct Routing SIP interface will only trust certificates that are signed by Certificate Authorities (CAs) that are part of the Microsoft Trusted Root Certificate Program.
How this will affect your organization:
If your SBC certificate is not signed by a CA, you service may be impacted when this change takes effect. Unsupported certificates will not be accepted and you will lose PSTN connectivity via Direct Routing.
Note: Make sure that your SBC certificate is signed by a CA that is part of the program and that the Extended Key Usage (EKU) extension of your certificate includes Server Authentication.
Learn more:
• Program Requirements - Microsoft Trusted Root Program: https://docs.microsoft.com/en-us/security/trusted-root/program-requirements
• Included CA Certificate List: https://ccadb-public.secure.force.com/microsoft/IncludedCACertificateReportForMSFT
You can also view this message in the Microsoft 365 admin center.
Dec 1, 10:57 UTC
Message ID: MC299923
Published: 29 November 2021
We're making some changes to the Direct Routing SIP interface.
Starting on February 1, 2022, the Direct Routing SIP interface will only trust certificates that are signed by Certificate Authorities (CAs) that are part of the Microsoft Trusted Root Certificate Program.
How this will affect your organization:
If your SBC certificate is not signed by a CA, you service may be impacted when this change takes effect. Unsupported certificates will not be accepted and you will lose PSTN connectivity via Direct Routing.
Note: Make sure that your SBC certificate is signed by a CA that is part of the program and that the Extended Key Usage (EKU) extension of your certificate includes Server Authentication.
Learn more:
• Program Requirements - Microsoft Trusted Root Program: https://docs.microsoft.com/en-us/security/trusted-root/program-requirements
• Included CA Certificate List: https://ccadb-public.secure.force.com/microsoft/IncludedCACertificateReportForMSFT
You can also view this message in the Microsoft 365 admin center.
Dec 1, 10:57 UTC
Monitoring - Message from Microsoft:
Message ID: MC299922
Published: 24 November 2021
We'll be making some changes to Teams Direct Routing.
Note: Starting on January 3, 2022, Direct Routing will stop processing SIP requests which have Replaces headers.
When will this happen:
We will begin this change in early January '22 and expect to complete mid-January '22.
How this will affect your organization:
When this change is implemented, Direct Routing will reject SIP requests that have Replaces headers defined.
What you need to do to prepare:
Please check your Session Border Controller configuration and be sure that you are not using Replaces headers in SIP requests.
Learn more:
• Configure Direct Routing: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-configure
You can also view this message in the Microsoft 365 admin center.
Dec 1, 10:55 UTC
Message ID: MC299922
Published: 24 November 2021
We'll be making some changes to Teams Direct Routing.
Note: Starting on January 3, 2022, Direct Routing will stop processing SIP requests which have Replaces headers.
When will this happen:
We will begin this change in early January '22 and expect to complete mid-January '22.
How this will affect your organization:
When this change is implemented, Direct Routing will reject SIP requests that have Replaces headers defined.
What you need to do to prepare:
Please check your Session Border Controller configuration and be sure that you are not using Replaces headers in SIP requests.
Learn more:
• Configure Direct Routing: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-configure
You can also view this message in the Microsoft 365 admin center.
Dec 1, 10:55 UTC
EMEA
Operational
Dialogue Platform
?
Operational
WebAgent
Operational
Session Border Controllers
Operational
Loadbalancers
Operational
Federation
Operational
Firewall
Operational
Direct Routing
Operational
Teams Attendant
Operational
AMER
Operational
Dialogue Platform
Operational
WebAgent
Operational
Session Border Controllers
Operational
Loadbalancers
Operational
Federation
Operational
Firewall
Operational
Direct Routing
Operational
Teams Attendant
Operational
APAC
Operational
Dialogue Platform
Operational
WebAgent
Operational
Session Border Controllers
Operational
Loadbalancers
Operational
Firewall
Operational
Direct Routing
Operational
Teams Attendant
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Anywhere365 Attendant Console | Global | Scheduled Maintenance
Dec 9, 18:00-20:00 UTC
On Thursday December 9th, we will update the Anywhere365 Attendant Console to improve security and other required changes.
Before December 7th, you need to update the Teams App of the users, this needs to be done only once per customer.
The teams app must be at least version 2.0.1.
You can find more information on where to find the current version number of your app and the steps required to update Attendant here: https://product.attendant.anywhere365.io/update-teams-app/!
Because of this update there will be a short service disruption. The maintenance window is starting at 18:00 UTC and ends 20:00 UTC.
Thank you for using our product.
Posted on Nov 30, 15:45 UTC
Before December 7th, you need to update the Teams App of the users, this needs to be done only once per customer.
The teams app must be at least version 2.0.1.
You can find more information on where to find the current version number of your app and the steps required to update Attendant here: https://product.attendant.anywhere365.io/update-teams-app/!
Because of this update there will be a short service disruption. The maintenance window is starting at 18:00 UTC and ends 20:00 UTC.
Thank you for using our product.
Posted on Nov 30, 15:45 UTC
Anywhere365 Dialogue Cloud | APAC | Scheduled Maintenance
Dec 25, 19:00-21:00 UTC
Dear Anywhere365 Dialogue Cloud user,
We want to make you aware that from Saturday/Sunday, December 25/26, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.
We appreciate your patience and understanding.
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Kind Regards,
Anywhere365 Dialogue Cloud Team
Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted on Nov 29, 08:31 UTC
We want to make you aware that from Saturday/Sunday, December 25/26, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.
We appreciate your patience and understanding.
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Kind Regards,
Anywhere365 Dialogue Cloud Team
Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted on Nov 29, 08:31 UTC
Anywhere365 Dialogue Cloud | EMEA | Scheduled Maintenance
Dec 26, 02:00-04:00 UTC
Dear Anywhere365 Dialogue Cloud user,
We want to make you aware that from Saturday/Sunday, December 25/26, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.
We appreciate your patience and understanding.
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Kind Regards,
Anywhere365 Dialogue Cloud Team
Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted on Nov 29, 08:32 UTC
We want to make you aware that from Saturday/Sunday, December 25/26, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.
We appreciate your patience and understanding.
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Kind Regards,
Anywhere365 Dialogue Cloud Team
Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted on Nov 29, 08:32 UTC
Anywhere365 Dialogue Cloud | NORA | Scheduled Maintenance
Dec 26, 09:00-11:00 UTC
Dear Anywhere365 Dialogue Cloud user,
We want to make you aware that from Saturday/Sunday, December 25/26, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.
We appreciate your patience and understanding.
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Kind Regards,
Anywhere365 Dialogue Cloud Team
Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted on Nov 29, 08:33 UTC
We want to make you aware that from Saturday/Sunday, December 25/26, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.
We appreciate your patience and understanding.
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Kind Regards,
Anywhere365 Dialogue Cloud Team
Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted on Nov 29, 08:33 UTC