All Systems Operational
Uptime over the past 90 days. View historical uptime.
EMEA Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform ? Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.99 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Microsoft Teams Operational
90 days ago
99.98 % uptime
Today
Attendant Console for Dialogue Cloud Operational
90 days ago
100.0 % uptime
Today
AMER Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
100.0 % uptime
Today
Session Border Controllers Operational
90 days ago
99.97 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
99.97 % uptime
Today
Attendant Console for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Dialogue Cloud Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
99.96 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
100.0 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
99.87 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Microsoft Teams Operational
90 days ago
99.87 % uptime
Today
Attendant Console for Dialogue Cloud Operational
90 days ago
99.79 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
99.99 % uptime
Today
Broadworks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 26, 2023
Anywhere365 Dialogue Cloud V3 | Authentication Service | Backend update
Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 UTC
Scheduled - Dear Anywhere365 Customer & Partner,

We would like to inform you of the upcoming backend update of the Anywhere365 Authentication solution,.
This solution is only applied to customers who have requested it and will therefore this change and any impact deriving from it only applies to customer currently using Anywhere365 Authentication Services.

When will this maintenance take place:
Sunday 26th of March 2023 09:00UTC

What work will be done during this maintenance:
The Anywhere365 Authentication Services backend will be updated to newer version

What if any impact is expected during this maintenance:
The service window is for 60 minutes and during this window approximately 15 minutes of downtime is expected

What will the agents experience during this time:
any current sessions using Anywhere365 Authentication Services will be signed out and required a refresh/sign in upon the service restart completing

We appreciate your understanding and patience.

Best Regards
Anywhere365 Cloud Team
Mar 14, 09:10 UTC
Anywhere365 V2 Federation NORA| Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:00 UTC
Scheduled - Dear Anywhere365 V2 Federation Customer,  

We have detected an expiring certificate on the platform and need to replace this. We apologize for the short notice in announcing this maintenance work. 

This Service Maintenance Window is expected to last for 1 hour, during which time there may be a brief period where there is no connection with the platform.

This Service Window will affect the following regions:
AMER

This Service Window will affect the following platforms:
V2 Federation

This Service Window does NOT affect or concern our V3 Dialogue Cloud Direct Routing customers.

We appreciate your patience and understanding.

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team
Mar 20, 11:21 UTC
Anywhere365 Dialogue Cloud V3 EMEA | APAC | AMER Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 02:02 UTC
Scheduled - Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday March 26th.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
EMEA NORA APAC

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

This Service Window does NOT affect or concern our V2 Federation customers.

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team


Region Location Day UTC
APAC Singapore Saturday 1900-2100
EMEA Amsterdam Sunday 0200-0400
NORA Iowa Sunday 0900-1100
Mar 8, 08:44 UTC
Mar 25, 2023

No incidents reported.

Mar 24, 2023
Anywhere365 Attendant Console for Dialogue Cloud | EMEA | Emergency Infrastructure Update
Completed - The scheduled maintenance has been completed.
Mar 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 UTC
Scheduled - Dear Anywhere365 Customer and Partner,

We would like to inform you of a infrastructure update being done to the Anywhere365 Attendant Console for Dialogue Cloud.
This emergency update will address the following issues:
- performance of the omnidir

This Service Maintenance window will impact the following region(s):
EMEA

This Service Maintenance window is expected to cause disruption/downtime for:
60 minutes

We apologize for the inconvenience

Best Regards
Anywhere365 Cloud Team
Mar 24, 08:47 UTC
Mar 23, 2023
Partner Portal - Temporarily disabled bulk operation
Resolved - This incident has been resolved.
Mar 23, 14:57 UTC
Monitoring - Dear Anywhere365 Partner,


We have temporarily disabled the the bulk operation within the Cloud Tooling. This because of intermittent issues on the back-end caused by this functionality.

One of the problems encountered via the bulk operation was that newly created UCC’s sometimes received the same ‘ApplicationId’, making them unable to start. Checking whether phone numbers are already in use on the platform was also disrupted by the bulk operation.

The team is working hard on a solid solution. We hope to be able to use the bulk operation again as soon as possible. Until then, UCC’s can only be created via the regular 'Create UCC' page.

We understand that this can be a time-consuming task in some cases, and we apologize for the inconvenience.


Best Regards,
Anywhere365 Cloud Team
Mar 22, 17:47 UTC
Mar 22, 2023
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Issue with Contact Search functionality
Resolved - Dear Anywhere365 Customer and Partner,

We have detected and identified an issue with the cache for the Contact Search functionality of the Attendant Console for Teams in EMEA.

The issue has been fixed and the services restored. The Contact Search will be slower while the cache is being rebuilt.

This means that for users in EMEA the cache will start rebuilding after the first user attempts a search, this rebuild will take some time for all users, which depends on the amount of items needing to be synced to cache for each customer's Active Directory. To mitigate the impact, we used a backup of the cache so not all searches have to be rebuilt.

Once rebuild is complete all operations will be normalized. This does NOT affect call handling for the services.

We apologize for the inconvenience.

Best Regards,
Anywhere365 Support Team
Mar 20, 15:12 UTC
Partner Portal - Requested Actions stuck in "InProgress" state
Resolved - This incident has been resolved.
Mar 20, 13:24 UTC
Identified - The issue has been identified and a fix is being implemented by the team.
Mar 20, 12:54 UTC
Investigating - Dear Anywhere365 Partner,

We have received reports and are investigating a potential issue with our DevOps pipelines and releases, which might cause certain deployments from the Partner Portal to get stuck in the “InProgress” state.

The team is fully committed on getting this resolved as soon as possible.

We will post a new update about this issue in 1 hour.

Best Regards,
Anywhere365 Cloud Team
Mar 20, 12:22 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

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