Monitoring - Message from Microsoft:

Message ID: MC299923
Published: 29 November 2021

We're making some changes to the Direct Routing SIP interface.
Starting on February 1, 2022, the Direct Routing SIP interface will only trust certificates that are signed by Certificate Authorities (CAs) that are part of the Microsoft Trusted Root Certificate Program.

How this will affect your organization:
If your SBC certificate is not signed by a CA, you service may be impacted when this change takes effect. Unsupported certificates will not be accepted and you will lose PSTN connectivity via Direct Routing.

Note: Make sure that your SBC certificate is signed by a CA that is part of the program and that the Extended Key Usage (EKU) extension of your certificate includes Server Authentication.

Learn more:
• Program Requirements - Microsoft Trusted Root Program: https://docs.microsoft.com/en-us/security/trusted-root/program-requirements
• Included CA Certificate List: https://ccadb-public.secure.force.com/microsoft/IncludedCACertificateReportForMSFT

You can also view this message in the Microsoft 365 admin center.
Dec 1, 10:57 UTC
Monitoring - Message from Microsoft:

Message ID: MC299922
Published: 24 November 2021

We'll be making some changes to Teams Direct Routing.
Note: Starting on January 3, 2022, Direct Routing will stop processing SIP requests which have Replaces headers.

When will this happen:
We will begin this change in early January '22 and expect to complete mid-January '22.

How this will affect your organization:
When this change is implemented, Direct Routing will reject SIP requests that have Replaces headers defined.

What you need to do to prepare:
Please check your Session Border Controller configuration and be sure that you are not using Replaces headers in SIP requests.

Learn more:
• Configure Direct Routing: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-configure

You can also view this message in the Microsoft 365 admin center.
Dec 1, 10:55 UTC
EMEA Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform ? Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.93 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
AMER Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.93 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.93 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Thursday December 9th, we will update the Anywhere365 Attendant Console to improve security and other required changes.

Before December 7th, you need to update the Teams App of the users, this needs to be done only once per customer.

The teams app must be at least version 2.0.1.

You can find more information on where to find the current version number of your app and the steps required to update Attendant here: https://product.attendant.anywhere365.io/update-teams-app/!



Because of this update there will be a short service disruption. The maintenance window is starting at 18:00 UTC and ends 20:00 UTC.

Thank you for using our product.
Posted on Nov 30, 15:45 UTC
Dear Anywhere365 Dialogue Cloud user,

We want to make you aware that from Saturday/Sunday, December 25/26, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.

We appreciate your patience and understanding.

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team


Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted on Nov 29, 08:31 UTC
Dear Anywhere365 Dialogue Cloud user,

We want to make you aware that from Saturday/Sunday, December 25/26, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.

We appreciate your patience and understanding.

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team


Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted on Nov 29, 08:32 UTC
Dear Anywhere365 Dialogue Cloud user,

We want to make you aware that from Saturday/Sunday, December 25/26, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.

We appreciate your patience and understanding.

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team


Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted on Nov 29, 08:33 UTC
Past Incidents
Dec 1, 2021

Unresolved incidents: Microsoft Trusted certificate authorities for Direct Routing SIP interface are changing, Microsoft Direct Routing will stop processing SIP requests which have 'Replaces' headers.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Resolved - The call latency issue has now been resolved.
Nov 29, 23:07 UTC
Monitoring - The team took mitigating actions this afternoon. We will implement a permanent fix later tonight (see: https://status.anywhere365.io/incidents/trnlpzdm248v)
Nov 29, 14:11 UTC
Identified - The team is currently working on a set of improvements to resolve the issue.
Nov 29, 11:47 UTC
Update - Some customers may experience delays in audio routes from and to the platform. This issue is identified by the team.
Nov 29, 11:24 UTC
Investigating - We are currently investigating this issue.
Nov 29, 11:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 UTC
Scheduled - Dear Anywhere365 Dialogue Cloud user,

We want to make you aware that starting on Monday, November 29, 2021 at 20:00 UTC, there will be maintenance for approximately 2 hours on the Dialogue Cloud EMEA platform.
During this window, all contact center services in EMEA will be unreachable.

We appreciate your patience and understanding.

To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

As always, if you have questions or issues, please submit them at: https://supportdesk.workstreampeople.com/.


Kind Regards,
Anywhere365 Dialogue Cloud Team
Nov 29, 12:01 UTC
Nov 28, 2021
Completed - The scheduled maintenance has been completed.
Nov 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:00 UTC
Scheduled - Dear Anywhere365 Dialogue Cloud user,

We want to make you aware that from Saturday/Sunday, November 27/28, there will be a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.

We appreciate your patience and understanding.

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team


Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Nov 10, 14:07 UTC
Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - This incident has been resolved.
Nov 24, 07:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 02:51 UTC
Identified - The issue has been identified and the team is working on a resolution.
Nov 24, 02:17 UTC
Investigating - We are currently having an issue with the webagent certificate. As a workaround customer can use https://webagent.anywhere365.net.
Nov 24, 01:26 UTC
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.