All Systems Operational
EMEA Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform ? Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.97 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
AMER Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.97 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.97 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will in June be on Sunday 26th of June.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
EMEA NORA APAC

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

This Service Window does NOT affect or concern our V2 Federation customers.

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team


Region Location Day UTC
APAC Singapore Saturday 1900-2100
EMEA Amsterdam Sunday 0200-0400
NORA Iowa Sunday 0900-1100

Posted on Jun 7, 09:37 UTC
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Resolved - Dear Anywhere365 customer,

the Webagent is now reachable and the issue identified, addressed as well as resolved.
We are also taking further steps to ensure this does specific issue does not occur again.

Best Regards
Anywhere365 Cloud Team

Jun 17, 08:17 UTC
Investigating - Dear Anywhere365 customer,

We are aware of and currently investigating an issue where the Webagent is not loading the sign in page.
We have the Incident Management and Cloud Operations teams both working on resolving the issue at the current.

We will update this status page as we progress.

We sincerely apologize for any inconvenience this might cause.

Best Regards
Anywhere365 Cloud Team

Jun 17, 07:43 UTC
Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022
Resolved - Dear customers,

we have now resolved the issue and tested with affected customer accounts.
please ensure you test/re-login by closing the current browser session and starting it again.
if this does not immediately resolve it please try an in-private session login and if it works a cache removal of the browser is required.

Best Regards
Anywhere365 Cloud Team

Jun 13, 09:06 UTC
Update - We are continuing to investigate this issue.
Jun 13, 09:04 UTC
Investigating - Dear Anywhere365 customers,

we are currently investigating some reports received regarding issues with signing into the Webagent.
These issues are global but are currently limited to customers on 2021 Bundle Versions.

The Cloud team is working in this and expect to have it resolved very shortly.

For customers using Graph Presence all calls are still routing over the platform and offering calls directly to Teams.

We apologize for any inconvenience this may have caused.

Best Regards
Anywhere365 Cloud Team

Jun 13, 08:48 UTC
Jun 12, 2022
Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 UTC
Scheduled - Dear valued Anywhere365 customer,

We would like to bring to your attention an upcoming Scheduled Maintenance Window.

During this Scheduled Maintenance the Storage Clusters will be upgraded.
Although we do not expect any downtime, there is a slight chance of disruption during the service window.

The following Regions are affected by this scheduled maintenance:
APAC EMEA NORA

The Scheduled Maintenance Window will start and end:
June 12th 2022 06:00AM UTC - 10:00AM UTC

Should anything unforeseen arise, the Anywhere365 Cloud Team and Incident Management teams will be online to ensure swift restoration and communication on the matter.

Best Regards
Anywhere365 Cloud Infrastructure Team

May 30, 07:33 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 UTC
Scheduled - Dear Anywhere365 Dialogue Cloud user,

We want to make you aware that starting on Sunday, June 12 2022 at 06:00 UTC, there will be scheduled maintenance for approximately 4 hours on the Dialogue Cloud for Federation platform (EMEA only).
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and Web Applications will be operational.
Although we do not expect it, there is a slight chance of a short interruption of service.

We appreciate your patience and understanding.

To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

As always, if you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.


Kind Regards,
Anywhere365 Dialogue Cloud Team

May 5, 08:09 UTC
Jun 11, 2022

No incidents reported.