All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dialogue Cloud V3 Operational
90 days ago
99.99 % uptime
Today
APAC-AUE Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
APAC-SEA Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-GWC Direct Routing ? Operational
90 days ago
99.99 % uptime
Today
EMEA-WEU Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-NEU Federation ? Operational
90 days ago
100.0 % uptime
Today
NORA-CUS Direct Routing ? Operational
90 days ago
99.97 % uptime
Today
NORA-EU2 Federation ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
Dialogue Cloud V3 - WebAgent Operational
90 days ago
100.0 % uptime
Today
Global ? Operational
90 days ago
100.0 % uptime
Today
APAC-EAS ? Operational
90 days ago
100.0 % uptime
Today
EMEA-WEU ? Operational
90 days ago
100.0 % uptime
Today
NORA-CUS ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud V3 - Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
APAC-AUE - Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
APAC-SEA - Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-WEU Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-GWC Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-NEU - Federation ? Operational
90 days ago
100.0 % uptime
Today
NORA-CUS Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
NORA-EU2 Federation ? Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Dialogue Cloud Operational
90 days ago
100.0 % uptime
Today
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Teams Operational
90 days ago
100.0 % uptime
Today
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud Infinity Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud Infinity - WebAgent Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
90 days ago
100.0 % uptime
Today
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud Infinity - Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
90 days ago
100.0 % uptime
Today
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
Receptionist for Broadworks Operational
90 days ago
99.98 % uptime
Today
PeterConnects Attendant X Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
AnywhereNow Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Anywhere365 Dialogue Cloud | APAC AUE | Scheduled Maintenance Apr 26, 2025 17:00-19:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday April 26.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
APAC AUE (Australia)

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
APAC Australia Saturday 17:00-19:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 09:57 UTC

Anywhere365 Dialogue Cloud | APAC SEA | Scheduled Maintenance Apr 26, 2025 19:00-21:00 UTC

Dear Anywhere365 V3 Direct Routing Customer,

We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday April 26.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
APAC SEA

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
APAC Singapore Saturday 19:00-21:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 09:53 UTC

Anywhere365 Dialogue Cloud | EMEA WEU/GWC | Scheduled Maintenance Apr 27, 2025 01:00-03:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday April 27.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
EMEA WEU
EMEA GWC

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.


Region Location Day UTC
EMEA Amsterdam Sunday 01:00-03:00
EMEA Frankfurt Sunday 01:00-03:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 10:00 UTC

Anywhere365 Dialogue Cloud | EMEA NEU | Scheduled Maintenance Apr 27, 2025 02:00-04:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday April 27.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
EMEA NEU

This Service Window will affect the following platforms:
V3 Dialogue Cloud Federation

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
EMEA Ireland Sunday 02:00-04:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 10:30 UTC

Anywhere365 Dialogue Cloud | AMER EU2 | Scheduled Maintenance Apr 27, 2025 07:00-09:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday April 27.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
AMER EU2

This Service Window will affect the following platforms:
V3 Dialogue Cloud Federation

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
AMER Virginia Sunday 07:00-09:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 10:54 UTC

Anywhere365 Dialogue Cloud | AMER CUS | Scheduled Maintenance Apr 27, 2025 08:00-10:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday April 27.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
AMER CUS

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
AMER Iowa Sunday 08:00-10:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 10:51 UTC

Anywhere365 Dialogue Cloud | APAC AUE | Scheduled Maintenance May 24, 2025 17:00-19:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday May 24.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
APAC AUE (Australia)

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
APAC Australia Saturday 17:00-19:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 13:14 UTC

Anywhere365 Dialogue Cloud | APAC SEA | Scheduled Maintenance May 24, 2025 19:00-21:00 UTC

Dear Anywhere365 V3 Direct Routing Customer,

We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday May 24.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
APAC SEA

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
APAC Singapore Saturday 19:00-21:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 13:25 UTC

Anywhere365 Dialogue Cloud | EMEA WEU/GWC | Scheduled Maintenance May 25, 2025 01:00-03:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday May 25.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
EMEA WEU
EMEA GWC

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.


Region Location Day UTC
EMEA Amsterdam Sunday 01:00-03:00
EMEA Frankfurt Sunday 01:00-03:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on May 25, 2025 - 01:00 UTC

Anywhere365 Dialogue Cloud | EMEA NEU | Scheduled Maintenance May 25, 2025 02:00-04:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday May 25.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
EMEA NEU

This Service Window will affect the following platforms:
V3 Dialogue Cloud Federation

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
EMEA Ireland Sunday 02:00-04:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 13:40 UTC

Anywhere365 Dialogue Cloud | AMER EU2 | Scheduled Maintenance May 25, 2025 07:00-09:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday May 25.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
AMER EU2

This Service Window will affect the following platforms:
V3 Dialogue Cloud Federation

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
AMER Virginia Sunday 07:00-09:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Mar 20, 2025 - 14:02 UTC

Anywhere365 Dialogue Cloud | AMER CUS | Scheduled Maintenance May 25, 2025 08:00-10:00 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday May 25.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
AMER CUS

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Region Location Day UTC
AMER Iowa Sunday 08:00-10:00

Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on May 25, 2025 - 08:00 UTC
Apr 18, 2025

No incidents reported today.

Apr 17, 2025
✅ [Service Update] Launch of OnePortal – Now Live
Resolved - This incident has been resolved.
Apr 17, 10:47 UTC
Monitoring - 🔄 [Update] Automatic Redirect from Partner Portal Now Active
We’re happy to inform you that the automatic redirect from partnerportal.anywhere365.io to OnePortal is now in place and fully operational.

Users navigating to the old Partner Portal will now be seamlessly redirected to the new OnePortal at:
👉 https://oneportal.anywhere.now

No further action is required. If you experience any issues with redirection, please contact our support team.

—
The Anywhere365 Team
Apr 17, 08:00 UTC
Investigating - We are pleased to announce the successful launch of OnePortal – our new, unified platform for customers and partners.
OnePortal replaces the former Partner Portal and introduces a completely redesigned experience with significant improvements in performance, usability, and self-service capabilities.

________________________________________
🔍 What’s new?
• A modern interface with a simplified, consistent user experience
• Faster and more reliable performance powered by Azure-native architecture
• A new Role Based Access Control (RBAC) system for improved user management and scoped access
• Expanded self-service options, including control over Dialogue Studio instances
• Streamlined notifications, requests, and session management
________________________________________

🔗 Accessing OnePortal
The new platform is available at:
👉 https://oneportal.anywhere.now

Please note:
The previous URL (partnerportal.anywhere365.io) is not yet automatically redirected to the new platform. We recommend updating any saved bookmarks or documentation to point to the new URL directly.

✅ No action required for existing users
If you previously had access to the Partner Portal, your access and permissions have been carried over automatically to OnePortal. You can log in with your existing credentials.
________________________________________

We’re excited to take this important step toward improving the experience for our partners and customers. If you encounter any issues accessing OnePortal or have questions, please contact your AnywhereNow representative or reach out via our regular support channels.
Thank you for your continued partnership.

—
The AnywhereNow Team
Apr 17, 07:46 UTC
Apr 16, 2025
Dialogue Cloud V3 | EMEA-GWC Direct Routing | Audio Issues
Postmortem - Read details
Apr 17, 13:00 UTC
Resolved - Incident Update:

We are pleased to confirm that the incident has been fully resolved. We understand the inconvenience this may have caused and appreciate your patience throughout the resolution process. As per our standard procedure, a detailed Root Cause Analysis (RCA) will be provided via the support portal.

Should you have any further questions or concerns, please don't hesitate to reach out.

Thank you for your understanding and cooperation.

AnywhereNow Operations
Apr 16, 15:01 UTC
Monitoring - Incident Update:

The incident has been resolved, and we are now monitoring the situation to ensure stability.

Should customers still experience any malfunction, please contact support at https://support.anywhere.now/csm for assistance.

Thank you for your understanding and cooperation.

AnywhereNow Operations
Apr 16, 13:27 UTC
Identified - Incident Update:

To address the ongoing issue, a workaround has been identified. Customers can add the IP address 20.218.195.216 to their configuration to mitigate the impact of the incident. This measure should help stabilize the service while the team continues to work on a permanent resolution.

Thank you for your patience and understanding.

AnywhereNow Operations
Apr 16, 13:21 UTC
Investigating - Dear valued Customer and Partners,

We are writing to inform you about a potential incident that has come to our attention. Please find the details below:


Scope of impact: Dialogue Cloud V3 customers hosted in EMEA-GWC regions are experiencing no audio in inbound and outbound calls


Start Time: APR 16, 2025, 14:38 CET


Current status: Investigating


Root Cause: Under Investigation



Next Steps: We are actively investigating the issue and will provide further updates within the next 60 minutes.


Thank you for your collaboration and patience during this time.


Thanks for your collaboration,

Best regards,

AnywhereNow Operations
Apr 16, 13:12 UTC
Apr 15, 2025
Website Redirect Issue
Resolved - Dear Customers,

We are pleased to inform you that the website redirection issue affecting https://anywhere365.io has been resolved. The site now correctly redirects to our new website: https://anywhere.now.

Thank you for your patience and cooperation.

AnywhereNow Operations Team
Apr 15, 08:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 09:47 UTC
Investigating - Dear customers,

Please be informed that our website, https://anywhere365.io, is currently unavailable due to issues related to a redirect to our new domain, https://anywhere.now. This incident only affects our website, https://anywhere365.io, and does not impact our customers' services.

Current Status: Users attempting to access our website may experience timeouts or long loading times.

Cause: The issue is due to DNS propagation, which typically takes 24 to 48 hours to complete. This process was initiated on Wednesday, 2nd April at 07:30 UTC.

Resolution in Progress: Our technical teams are closely monitoring the DNS propagation process and will provide further updates as it progresses.

We sincerely apologize for the inconvenience and thank you for your patience.

AnywhereNow Operations Team
Apr 3, 09:47 UTC
Apr 14, 2025
Attendant Console for Teams | Global | PCAUTH0001: Unknown error
Resolved - Dear valued Customer and Partners,

We are pleased to inform you that the issue affecting the Receptionist+ application has been resolved. All services are now operating normally.

A detailed Root Cause Analysis (RCA) will be provided via our Support portal as per our regular process.

Thanks for your collaboration,

Best regards,

Anywhere365 Support
Apr 14, 15:00 UTC
Monitoring - Dear customers and Partners

We are gad to inform you that we have restored the platform to operational state across all regions.

Please test and confirm to us if the issue is persisting for you.

We appreciate our assistance and collaboration during this incident.

Kind regards,

AnywhereNow
Apr 14, 07:58 UTC
Update - Dear customers and partners

Please note that we are progressing on the investigation of this issue.

We believe to have encounter the root cause and working to resolve it as soon as possible.

We will provide further updates soon.

thanks for your patience,
Apr 14, 06:27 UTC
Update - Dear customers and Partners

Please note that our resources are fully committed to resolve this issue as soon as possible.

We are still investigating the root cause, we shall provide further updates soon.

thanks for your understanding,
Apr 14, 05:03 UTC
Update - Dear customers and Partners

We are still currently investigating the access issue for Attendant Console for teams.

Further information will be shared over this channel.

If you are experiencing this same issue, please raise a case on the support portal. https://supportdesk.anywhere365.net/csm

thanks for your patience and collaboration,
Apr 14, 03:59 UTC
Investigating - Dear valued Customer and Partners,

We are writing to inform you about a potential incident that has come to our attention. Please find the details below:

We have been made aware of reports of that Attendant console for teams web is not accessible presenting an error PCAUTH0001: Unknown error.

Start Time: April 14th 2025, 01:00 UTC


Next Steps: We are actively investigating the issue and will provide further updates within the next 60 minutes.

Thank you for your collaboration and patience during this time.


Thanks for your collaboration,

Best regards,

Anywhere365 Support
Apr 14, 02:50 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025
WebAgent | Global | Users unable to access
Resolved - Incident Update

We are pleased to confirm that the issue has been fully resolved, and this announcement is now being closed.

A root cause analysis has already been initiated, and the details will be shared following our standard processes.

Thank you for your collaboration.

Best regards,

AnywhereNow Support
Apr 8, 13:22 UTC
Update - We are pleased to confirm that the issue has been resolved. We continue to receive positive feedback from affected customers.

We will closely monitor the situation and confirm with the remaining impacted customers. For now, we will keep this incident announcement in a monitoring state.

If you are still experiencing any issues, please reach out to our Support team via our standard channels.

Thank you for your collaboration.

Best regards,

AnywhereNow Support
Apr 8, 10:06 UTC
Update - Incident Update:

The issue is now resolved. Our internal tests confirm the positive results, and we are also receiving positive confirmations from our customers. We will keep this incident in monitoring status while we continue confirming with impacted customers.

Should you still not experience any improvement, please reach out to our Support team via our standard channels.

Thank you for your collaboration.

Best regards,

AnywhereNow Support
Apr 8, 09:48 UTC
Monitoring - The latest remediation steps are showing positive results. We are currently in the process of deploying the solution, and customers should begin to notice improvements shortly.

An update will be provided within the next 30min.

Best regards,

AnywhereNow Support
Apr 8, 09:39 UTC
Update - Incident update:

We are actively implementing immediate enhancements to the affected component to mitigate the impact and restore functionality.

Further updates will be provided within the next 60 minutes.

Thank you for your collaboration.

Best regards,

AnywhereNow Support
Apr 8, 09:29 UTC
Update - Incident update:

Impact and Root Cause (Preliminary): A short but critical disruption (~

Current Status: Microsoft has marked the event as resolved. However, the OIDC-based login functionality is still degraded. AnywhereNow is actively working on re-establishing services as soon as possible and determining the next steps. There is no evidence of fault within AnywhereNow systems; the root cause appears to be Azure infrastructure-related.

Microsoft has not yet provided root cause details; however, we suspect a backend change or instability may have affected how authentication tokens are being handled.

Next Steps: We continue working on remediation steps, prioritizing the fastest and safest route to resolution while collecting the necessary signals to drive long-term stability improvements.

We apologize for the impact this issue is having on your operations. Please be assured that we are addressing this with the highest priority.

Best regards,

AnywhereNow Support
Apr 8, 09:00 UTC
Update - Incident Update:

We confirm that only customers set up to use the new login system at "login.anywhere365.cloud" are impacted.
Reference: https://golive.anywhere.now/articles/authentication/create-azure-app-for-authentication.html

Our investigation is ongoing. While the issue with the Microsoft database server remains the most probable cause, it has not yet been confirmed. We have implemented remediation steps, but unfortunately, they have not resolved the issue.

Workaround: The previously communicated workaround is confirmed to be effective. Agents can be set to informal status. Although agents will not be able to log in to WebAgent, they will still receive calls on Teams. Should you require assistance in setting your agents to informal status, please log a case with support. Additionally, you can refer to the product documentation at: https://golive.anywhere.now/gettingstarted/userroles/getting-started-agent.html?Highlight=agent%20formal

Please be assured that we have all hands on deck, and this matter is being addressed with the highest priority. We apologize for the impact this issue is having on your daily operations. Further updates will be provided within the next 60 minutes.

Thank you for your collaboration.

Best regards,

AnywhereNow Support
Apr 8, 08:13 UTC
Update - We continue to investigate the root cause and remediation steps.

As a workaround for impacted customers, agents can be set to informal status. While agents will not be able to log in to WebAgent, they will still receive calls on Teams.

Further updates will be provided within the next 60 minutes.

Thank you for your collaboration.

Best regards,

AnywhereNow Support
Apr 8, 07:38 UTC
Identified - An outage of the Microsoft database servers where WebAgent authenticates has been identified as the potential root cause of the issue.

Investigations are ongoing to confirm this and determine the necessary remediation steps on the Anywhere365 side.

An update will be provided within the next 60 minutes.

Thank you for your collaboration.

Best regards,

AnywhereNow Support
Apr 8, 07:14 UTC
Investigating - Dear valued Customer and Partners,

We are writing to inform you about an incident that has come to our attention. Please find the details below:

User impact (Symptom): Some customers are experiencing issues trying to log to WebAgent

Start Time: Apr 08, 2025, 08:30 UTC


Current status: Investigating

Root Cause: Under Investigation



Next Steps: We are actively investigating the issue and will provide further updates within the next 60 minutes.

Thank you for your collaboration and patience during this time.



Thanks for your collaboration,

Best regards,

AnywhereNow Support
Apr 8, 06:55 UTC
Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

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