Monitoring - Message from Microsoft:

Message ID: MC299923
Published: 29 November 2021

We're making some changes to the Direct Routing SIP interface.
Starting on February 1, 2022, the Direct Routing SIP interface will only trust certificates that are signed by Certificate Authorities (CAs) that are part of the Microsoft Trusted Root Certificate Program.

How this will affect your organization:
If your SBC certificate is not signed by a CA, you service may be impacted when this change takes effect. Unsupported certificates will not be accepted and you will lose PSTN connectivity via Direct Routing.

Note: Make sure that your SBC certificate is signed by a CA that is part of the program and that the Extended Key Usage (EKU) extension of your certificate includes Server Authentication.

Learn more:
• Program Requirements - Microsoft Trusted Root Program: https://docs.microsoft.com/en-us/security/trusted-root/program-requirements
• Included CA Certificate List: https://ccadb-public.secure.force.com/microsoft/IncludedCACertificateReportForMSFT

You can also view this message in the Microsoft 365 admin center.
Dec 1, 10:57 UTC
Monitoring - Message from Microsoft:

Message ID: MC299922
Published: 24 November 2021

We'll be making some changes to Teams Direct Routing.
Note: Starting on January 3, 2022, Direct Routing will stop processing SIP requests which have Replaces headers.

When will this happen:
We will begin this change in early January '22 and expect to complete mid-January '22.

How this will affect your organization:
When this change is implemented, Direct Routing will reject SIP requests that have Replaces headers defined.

What you need to do to prepare:
Please check your Session Border Controller configuration and be sure that you are not using Replaces headers in SIP requests.

Learn more:
• Configure Direct Routing: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-configure

You can also view this message in the Microsoft 365 admin center.
Dec 1, 10:55 UTC
EMEA Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform ? Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.93 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
99.98 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
AMER Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.93 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
99.93 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Anywhere365 V2 User,

there will be a live update on Friday 21st of January at 17:00 UTC, this update is not expected to have any downtime, but will be updated on the status page in advance and after the update is completed.

The update is expected to take in total (with no downtime)

In any scenario , should there be any interruption the Incident Management Team alongside the Cloud Operations team will be online to mediate.

Should you have any questions, please do not hesitate to contact our support desk.

Best Regards
Anywhere365 Cloud Operations Team
Posted on Jan 10, 13:19 UTC
Dear Anywhere365 Dialogue Cloud user,

We want to make you aware that the recurring monthly Service Maintenance window will in January be on
Sunday 30th.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be operational, however there will be a short interruption of service.

We appreciate your patience and understanding.

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team


Region Location Day UTC Local time
APAC Singapore Saturday 1900-2100 0300-0500 (Sunday)
EMEA Amsterdam Sunday 0200-0400 0300-0500 (Sunday)
NORA Iowa Sunday 0900-1100 0300-0500 (Sunday)
Posted 1 year ago. Nov 10, 2020 - 14:07 UTC
This scheduled maintenance affected: EMEA (Dialogue Platform, WebAgent, Session Border Controllers, Loadbalancers, Federation, Firewall, Direct Routing), APAC (Dialogue Platform, WebAgent, Session Border Controllers, Loadbalancers, Firewall, Direct Routing), and AMER (Dialogue Platform, WebAgent, Session Border Controllers, Loadbalancers, Federation, Firewall, Direct Routing).
Posted on Jan 10, 12:47 UTC
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022
Completed - The scheduled maintenance has been completed.
Jan 5, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 08:00 UTC
Scheduled - Dear Anywhere365 Dialogue Cloud user,

We want to make you aware that from Wednesday, January 5, 2022 at 08:00 UTC, the root chain of our NORA region SBC certificate will change. This could have impact on your connection towards Anywhere365. Please verify your certificate chain.

The old SBC certificate in NORA contained the following Thumbprints

NORA current situation:

Intermediate 1:
- CN = Sectigo RSA Domain Validation Secure Server CA
- Serial number: 7d5b5126b476ba11db74160bbc530da7
- Thumbprint: 33e4e80807204c2b6182a3a14b591acd25b5f0db

Intermediate 2:
- CN = USERTrust RSA Certification Authority
- Serial number: 3972443af922b751d7d36c10dd313595
- Thumbprint: d89e3bd43d5d909b47a18977aa9d5ce36cee184c

RootCa:
- CN = AAA Certificate Services
- Serial number: 01
- Thumbprint: d1eb23a46d17d68fd92564c2f1f1601764d8e349

For the new public certificate the Intermediate 2 is removed from the chain.

NORA NEW situation, per January 5 2022:

Intermediate 1:
- CN = Sectigo RSA Domain Validation Secure Server CA
- Serial number: 7d5b5126b476ba11db74160bbc530da7
- Thumbprint: 33e4e80807204c2b6182a3a14b591acd25b5f0db

RootCa:
- CN = AAA Certificate Services
- Serial number: 01
- Thumbprint: d1eb23a46d17d68fd92564c2f1f1601764d8e349


To make sure your certificates are compliant after the change, please verify the above thumbprints.
If you are no longer compliant, please download and install the proper certificate via: https://support.sectigo.com/articles/Knowledge/Sectigo-Intermediate-Certificates


During this window all Anywhere365 Dialogue Cloud UCC and Web Applications will be operational.
We appreciate your patience and understanding.

To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
As always, if you have questions or issues, please submit them at: https://supportdesk.workstreampeople.com/.


Kind Regards,
Anywhere365 Dialogue Cloud Team
Dec 28, 15:28 UTC
Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.