Anywhere365 Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

EMEA Operational

90 days ago

99.99 % uptime

Today

Dialogue Platform Operational

90 days ago

100.0 % uptime

Today

WebAgent Operational

90 days ago

99.97 % uptime

Today

Session Border Controllers Operational

90 days ago

100.0 % uptime

Today

Loadbalancers Operational

90 days ago

100.0 % uptime

Today

Federation Operational

90 days ago

100.0 % uptime

Today

Firewall Operational

90 days ago

100.0 % uptime

Today

Direct Routing Operational

90 days ago

100.0 % uptime

Today

Teams Attendant Operational

90 days ago

100.0 % uptime

Today

Dialogue Studio Operational

90 days ago

100.0 % uptime

Today

AMER Operational

90 days ago

99.99 % uptime

Today

Dialogue Platform Operational

90 days ago

100.0 % uptime

Today

WebAgent Operational

90 days ago

99.97 % uptime

Today

Session Border Controllers Operational

90 days ago

100.0 % uptime

Today

Loadbalancers Operational

90 days ago

100.0 % uptime

Today

Federation Operational

90 days ago

100.0 % uptime

Today

Firewall Operational

90 days ago

100.0 % uptime

Today

Direct Routing Operational

90 days ago

100.0 % uptime

Today

Teams Attendant Operational

90 days ago

100.0 % uptime

Today

Dialogue Studio Operational

90 days ago

100.0 % uptime

Today

APAC Operational

90 days ago

99.99 % uptime

Today

Dialogue Platform Operational

90 days ago

100.0 % uptime

Today

WebAgent Operational

90 days ago

99.97 % uptime

Today

Session Border Controllers Operational

90 days ago

100.0 % uptime

Today

Loadbalancers Operational

90 days ago

100.0 % uptime

Today

Firewall Operational

90 days ago

100.0 % uptime

Today

Direct Routing Operational

90 days ago

100.0 % uptime

Today

Teams Attendant Operational

90 days ago

100.0 % uptime

Today

Dialogue Studio Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Anywhere365 Dialogue Cloud EMEA|APAC|NORA Scheduled Maintenance Jun 26, 00:01-02:01 UTC

Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will in June be on Sunday 26th of June.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
EMEA NORA APAC

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

This Service Window does NOT affect or concern our V2 Federation customers.

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team

Region Location Day UTC
APAC Singapore Saturday 1900-2100
EMEA Amsterdam Sunday 0200-0400
NORA Iowa Sunday 0900-1100
Posted on Jun 7, 09:37 UTC

Past Incidents

Jun 25, 2022

No incidents reported today.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

Anywhere365 Dialogue Cloud and Federation EMEA|APAC|NORA Webagent Not Reachable

Resolved - Dear Anywhere365 customer,

the Webagent is now reachable and the issue identified, addressed as well as resolved.
We are also taking further steps to ensure this does specific issue does not occur again.

Best Regards
Anywhere365 Cloud Team
Jun 17, 08:17 UTC

Investigating - Dear Anywhere365 customer,

We are aware of and currently investigating an issue where the Webagent is not loading the sign in page.
We have the Incident Management and Cloud Operations teams both working on resolving the issue at the current.

We will update this status page as we progress.

We sincerely apologize for any inconvenience this might cause.

Best Regards
Anywhere365 Cloud Team
Jun 17, 07:43 UTC

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

Webagent - Users having issues signing in

Resolved - Dear customers,

we have now resolved the issue and tested with affected customer accounts.
please ensure you test/re-login by closing the current browser session and starting it again.
if this does not immediately resolve it please try an in-private session login and if it works a cache removal of the browser is required.

Best Regards
Anywhere365 Cloud Team
Jun 13, 09:06 UTC

Update - We are continuing to investigate this issue.
Jun 13, 09:04 UTC

Investigating - Dear Anywhere365 customers,

we are currently investigating some reports received regarding issues with signing into the Webagent.
These issues are global but are currently limited to customers on 2021 Bundle Versions.

The Cloud team is working in this and expect to have it resolved very shortly.

For customers using Graph Presence all calls are still routing over the platform and offering calls directly to Teams.

We apologize for any inconvenience this may have caused.

Best Regards
Anywhere365 Cloud Team
Jun 13, 08:48 UTC

Jun 12, 2022

Anywhere365 V2 Federation EMEA|NORA|APAC Scheduled Maintenance Storage Cluster Upgrade

Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 UTC

Scheduled - Dear valued Anywhere365 customer,

We would like to bring to your attention an upcoming Scheduled Maintenance Window.

During this Scheduled Maintenance the Storage Clusters will be upgraded.
Although we do not expect any downtime, there is a slight chance of disruption during the service window.

The following Regions are affected by this scheduled maintenance:
APAC EMEA NORA

The Scheduled Maintenance Window will start and end:
June 12th 2022 06:00AM UTC - 10:00AM UTC

Should anything unforeseen arise, the Anywhere365 Cloud Team and Incident Management teams will be online to ensure swift restoration and communication on the matter.

Best Regards
Anywhere365 Cloud Infrastructure Team
May 30, 07:33 UTC

Anywhere365 Dialogue Cloud | EMEA Federation | Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 UTC

Scheduled - Dear Anywhere365 Dialogue Cloud user,

We want to make you aware that starting on Sunday, June 12 2022 at 06:00 UTC, there will be scheduled maintenance for approximately 4 hours on the Dialogue Cloud for Federation platform (EMEA only).
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and Web Applications will be operational.
Although we do not expect it, there is a slight chance of a short interruption of service.

We appreciate your patience and understanding.

To verify system statuses and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

As always, if you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team
May 5, 08:09 UTC

Jun 11, 2022

No incidents reported.

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