All Systems Operational
EMEA Operational
90 days ago
99.97 % uptime
Today
Dialogue Platform ? Operational
90 days ago
99.95 % uptime
Today
WebAgent Operational
90 days ago
100.0 % uptime
Today
Session Border Controllers Operational
90 days ago
99.96 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
99.98 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
99.88 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
AMER Operational
90 days ago
100.0 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
100.0 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
100.0 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
99.98 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2022
Resolved - Dear Anywhere365 Customer and Partner,

we can see all caches rebuilding as expected and will proceed to close this announcement.

Best Regards
Anywhere365 Cloud Team

Nov 29, 12:21 UTC
Monitoring - Dear Anywhere365 Customer and Partner,

The scheduled maintenance for the Attendant Console for Teams (https://status.anywhere365.io/incidents/8k23185z8qtg) this morning was rolled back due to the persistent storage required for it to be successful not applying as intended for the cache.

The rollback itself for the application went as planned, but the cache backup was not useable after the rollback completed.

this means that for users in EMEA the cache will start rebuilding after the first user attempts a search, this rebuild will for all users take some time which depends on the amount of items needing to be synced to cache for each customer Active Directory.

Once rebuild is complete all operations will be normalized. This does NOT affect call handling for the services.

https://status.anywhere365.io/incidents/8k23185z8qtg


We apologize for the inconvenience.

Best Regards
Anywhere365 Cloud Team

Nov 29, 09:06 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 14:23 UTC
Scheduled - Dear Anywhere365 Customer and Partner, (this announcement has been updated to correct the date in the listed dates below)

To address an emergent issue that is currently impacting the majority of our Attendant Console for Teams customers, we will be performing an emergency update to deploy a persistent caching mechanism to address this issue.

The impact scope of this change is as follows:
Only the PcaOmnidirService will be updated. Calling will not be affected.
During the update searching contacts might be returning an error. Invoking a new search will clear the error and retry.

Scope of Change:
Update PcaOmnidirService with latest version.
• Updated deployment type of PcaOmnidirService to use persistent storage for caching, so a restart of the pod will not need a rebuild of the cache.
• Optimization search for contact notes

for the first user to attempt a search for contacts immediately after the change has completed, the search my return an error after timing out or it may simply take longer than expected.

We apologize for the short notice.

The regional update service schedules can be seen in the list below:
29-11-2022 05:00 UTC EMEA
29-11-2022 10:00 UTC AMER
29-11-2022 13:00 UTC APAC

Nov 29, 05:00 UTC
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022
Update - Dear Anywhere365 Customer and Partner,

we have succesfully completed the intended change and backup of the OVOC server and all is working under nominal parameters.

We will proceed to close this Service Maintenance window and announcement.

Best Regards
Anywhere365 Cloud Team

Nov 26, 18:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 26, 15:30 UTC
Update - Dear Anywhere365 Customer and Partner,

We are aware that the messages posted about this emergency change seem to complete posting later than when actually posted, we are investigating why the posted messages did not get processed in the tool as intended to ensure they remain consistent in the future.

Best Regards
Anywhere365 Cloud Team

Nov 26, 13:59 UTC
Verifying - Dear Anywhere365 Customer and Partner,

We have completed the actions associated with the change and did not observe any disruption as excpected.

We are verifying that the underlying target of running a backup is now succesfull and will close this maintenance window once it is confirmed.

Nov 26, 13:56 UTC
Scheduled - Dear Anywhere365 Customer and Partner,

After collaboration and planning with the suppliers involved we are doing an emergency maintenance of the OVOC component for our SBC's , this is a reporting layer that runs on top of the Session Border Controllers and will therefore not be expected to cause or require downtime or cause disruption.

What was needed to be addressed?
OVOC Reporting Component layer needed permissions changed on the mountpoints as they had changed and stopped allowing the backup services to execute within Azure.

Why was this needed?
We needed the backup for an upcoming update of the SBC's themselves which is being assessed for criticality with the suppliers involved.

This notice is simply to notify you that during the Service Maintenance Window is taking place and in this period if there is a disruption it will simply be in the ease of assessment internally in case of analysis being needed from the reporting layer (the data and logs that it uses are handled by the SBCs themselves and will keep running and be available to our Engineers).

Best Regards
Anywhere365 Cloud Team

Nov 26, 13:54 UTC
Completed - Dear Anywhere365 Customer and Partner,

this Service Maintenance window has been cancelled after an assessment of risk and necessity of the actions for this month.

Should there be a critical need for a specific patch from Microsoft then we will need to addres that under Emergency change protocols, but currently we do not foresee a high chance of that being needed.

Best Regards
Anywhere365 Cloud Team

Nov 26, 12:52 UTC
Scheduled - Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will in November be on Sunday 27th of November.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will be used to update and expand the environment.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
EMEA NORA APAC

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

This Service Window does NOT affect or concern our V2 Federation customers.

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Dialogue Cloud Team


Region Location Day UTC
APAC Singapore Saturday 1900-2100
EMEA Amsterdam Sunday 0200-0400
NORA Iowa Sunday 0900-1100

Nov 14, 14:21 UTC
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - Dear Anywhere365 Customer and Partner,

We have now confirmed the resolution to have been effective and should have been applied to all affected customers.

We apologize for the inconvenience.

Best Regards
Anywhere365 Cloud Team

Nov 21, 10:55 UTC
Monitoring - Dear Anywhere365 Customer and Partner,

We are aware of and and have actioned a resolution to a an incident this morning.
This incident caused agents to appear unable to sign in to the UCCs from the Webagent and Snapper application and also unable to be hunted therefore.

We are monitoring the services as they start to establish the data links , and the affected customer should soon if not already start to see functionality being restored.

Nov 21, 08:55 UTC
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.