During the final tests before the release of MT2024.03a, a bug was identified that will cause a delay on the release.
Issue Details: When a customer call needs to be transferred to another party, the receptionist initiates a second call. The customer call should automatically be put on hold, but currently, both calls remain active.
We are working diligently to resolve this issue and will provide further updates as soon as possible.
We apologize for any inconvenience and appreciate your patience,
We would like to inform you about an upcoming maintenance window for our Attendant Console for Teams in the NORA region. During this window, we will be performing a new release, MT2024.03a. There is no downtime expected for this change.
Maintenance Details: Date: Wednesday, November 13, 2024 Time: 09:00 AM UTC
Expected Duration: Although we expect no downtime during this change, we have allocated a maximum of 2 hours for this maintenance activity. However, we anticipate that the actual change will be completed within 1 hour.
System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page: https://status.anywhere365.io/
Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://supportdesk.anywhere365.net/
Thank you for your understanding and cooperation.
Kind regards, Anywhere365 Attendant Console Team
Posted Nov 01, 2024 - 13:05 UTC
This scheduled maintenance affected: Attendant Console for Teams (NORA) and Dialogue Cloud V3 (NORA-EU2 Federation).