Service Interruption Anywhere365 DNS
Resolved
Our provider was able to resolve the incident as priority.
We are glad to announce that we have confirmed all our services are back to normal.
More information will be shared over the open cases on our Support portal.
If you are still experiencing any interruption, please do not hesitate to reach out to us.
Posted Nov 12, 2024 - 14:55 UTC
Identified
We have identified that there are problems with the DNS services from our Provider.
We have been ensured that its currently being worked on and we will provide an update soon.
Posted Nov 12, 2024 - 14:30 UTC
Update
We are continuing to investigate this issue.
Posted Nov 12, 2024 - 14:07 UTC
Update
We are continuing to investigate this issue.
Posted Nov 12, 2024 - 14:01 UTC
Investigating
Dear Partners and Customers:
We regret to inform you that all Contact Center services associated with https://anywhere365.io are currently experiencing intermittent instability.
This issues, may be presented on the following products:
- Attendant Console for Dialogue Cloud.
- Web Agent.
- Go/Live
- Partner Portal
Our team is actively investigating the issue and working diligently to resolve it as quickly as possible.
We understand the inconvenience this may cause and sincerely apologize for any disruption to your operations.
We are committed to keeping you informed and will provide regular updates on our progress.
Thank you for your patience and understanding.
If you have any questions or need immediate assistance, please contact us at https://supportdesk.anywhere365.net/
Posted Nov 12, 2024 - 13:56 UTC
This incident affected: Dialogue Cloud V3 (APAC-AUE Direct Routing, APAC-SEA Direct Routing, EMEA-GWC Direct Routing, EMEA-WEU Direct Routing, EMEA-NEU Federation, NORA-CUS Direct Routing, NORA-EU2 Federation, Partner Portal), Dialogue Cloud V3 - WebAgent (Global), Dialogue Cloud V3 - Dialogue Studio (APAC-AUE - Direct Routing, APAC-SEA - Direct Routing, EMEA-WEU Direct Routing, EMEA-GWC Direct Routing, EMEA-NEU - Federation, NORA-CUS Direct Routing, NORA-EU2 Federation), Dialogue Cloud Infinity (APAC, EMEA, NORA), Dialogue Cloud Infinity - WebAgent (APAC, EMEA, NORA), Dialogue Cloud Infinity - Dialogue Studio (APAC, EMEA, NORA), and Attendant Console for Dialogue Cloud (EMEA, NORA, APAC).