We have received confirmation from multiple customers that all functionalities impacted are back in their operational state.
We will therefore proceed to close this incident as resolved.
An RCA will be made available via the Customer Support portal as soon as we receive the post-mortem report from Microsoft.
Should you require further assistance or have questions regarding this incident, please do not hesitate to contact our support team.
Thank you for your collaboration.
Best Regards,
Anywhere365 Support
Posted Jul 19, 2024 - 15:26 UTC
Monitoring
Dear Valued Customer and Partner,
We have been advised that full availability has been restored to the Microsoft Azure infrastructure.
We are receiving reports from Customers and Partners that their Anywhere 365 Services have returned to normal.
We are working to monitor and pro-actively confirm that all of our Services are fully restored.
Best Regards,
Anywhere365 Support
Posted Jul 19, 2024 - 05:33 UTC
Update
Dear Valued Customer and Partner,
We are actively monitoring the status updates provided by Microsoft. As of now, they have identified the problem, their team is working diligently to restore all systems to full functionality.
We appreciate your patience and understanding in this matter. Should you have any concerns or require further assistance, please do not hesitate to reach out via the Customer Support portal.
Best Regards,
Anywhere365 Support
Posted Jul 19, 2024 - 03:19 UTC
Update
Dear Valued Customer and Partner,
We are actively monitoring the status updates provided by Microsoft. As of now, their team is diligently continuing their investigation to ensure all systems function optimally.
We appreciate your patience and understanding in this matter. Should you have any concerns or require further assistance, please do not hesitate to reach out via the Customer Support portal.
Best Regards,
Anywhere365 Support
Posted Jul 19, 2024 - 00:19 UTC
Identified
Dear valued Customer and Partners,
We are writing to inform you about an incident on Microsoft Azure impacting our platform. Please find the details below:
User impact (Symptom): Dialogue Cloud V3 users may be unable to log in to WebAgent and experience calls failing in certain instances
Start Time: Approximately 21:56 UTC on 18 Jul 202
Scope of impact: Dialogue Cloud V3 Customers on AMER region