✅ [Service Update] Launch of OnePortal – Now Live

Incident Report for AnywhereNow

Resolved

This incident has been resolved.
Posted Apr 17, 2025 - 10:47 UTC

Monitoring

🔄 [Update] Automatic Redirect from Partner Portal Now Active
We’re happy to inform you that the automatic redirect from partnerportal.anywhere365.io to OnePortal is now in place and fully operational.

Users navigating to the old Partner Portal will now be seamlessly redirected to the new OnePortal at:
👉 https://oneportal.anywhere.now

No further action is required. If you experience any issues with redirection, please contact our support team.


The Anywhere365 Team
Posted Apr 17, 2025 - 08:00 UTC

Investigating

We are pleased to announce the successful launch of OnePortal – our new, unified platform for customers and partners.
OnePortal replaces the former Partner Portal and introduces a completely redesigned experience with significant improvements in performance, usability, and self-service capabilities.

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🔍 What’s new?
• A modern interface with a simplified, consistent user experience
• Faster and more reliable performance powered by Azure-native architecture
• A new Role Based Access Control (RBAC) system for improved user management and scoped access
• Expanded self-service options, including control over Dialogue Studio instances
• Streamlined notifications, requests, and session management
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🔗 Accessing OnePortal
The new platform is available at:
👉 https://oneportal.anywhere.now

Please note:
The previous URL (partnerportal.anywhere365.io) is not yet automatically redirected to the new platform. We recommend updating any saved bookmarks or documentation to point to the new URL directly.

✅ No action required for existing users
If you previously had access to the Partner Portal, your access and permissions have been carried over automatically to OnePortal. You can log in with your existing credentials.
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We’re excited to take this important step toward improving the experience for our partners and customers. If you encounter any issues accessing OnePortal or have questions, please contact your AnywhereNow representative or reach out via our regular support channels.
Thank you for your continued partnership.


The AnywhereNow Team
Posted Apr 17, 2025 - 07:46 UTC
This incident affected: AnywhereNow OnePortal.