All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dialogue Cloud V3 Operational
90 days ago
99.99 % uptime
Today
APAC-AUE Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
APAC-SEA Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-GWC Direct Routing ? Operational
90 days ago
99.99 % uptime
Today
EMEA-WEU Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-NEU Federation ? Operational
90 days ago
100.0 % uptime
Today
NORA-CUS Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
NORA-EU2 Federation ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud V3 - WebAgent Operational
90 days ago
99.96 % uptime
Today
Global ? Operational
90 days ago
99.87 % uptime
Today
APAC-EAS ? Operational
90 days ago
100.0 % uptime
Today
EMEA-WEU ? Operational
90 days ago
100.0 % uptime
Today
NORA-CUS ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud V3 - Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
APAC-AUE - Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
APAC-SEA - Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-WEU Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-GWC Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
EMEA-NEU - Federation ? Operational
90 days ago
100.0 % uptime
Today
NORA-CUS Direct Routing ? Operational
90 days ago
100.0 % uptime
Today
NORA-EU2 Federation ? Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Dialogue Cloud Operational
90 days ago
100.0 % uptime
Today
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Teams Operational
90 days ago
100.0 % uptime
Today
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud Infinity Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud Infinity - WebAgent Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
90 days ago
100.0 % uptime
Today
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud Infinity - Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
APAC ? Operational
90 days ago
100.0 % uptime
Today
EMEA ? Operational
90 days ago
100.0 % uptime
Today
NORA ? Operational
90 days ago
100.0 % uptime
Today
Receptionist for Broadworks Operational
90 days ago
100.0 % uptime
Today
PeterConnects Attendant X Operational
90 days ago
100.0 % uptime
Today
AnywhereNow OnePortal Operational
AnywhereNow Website Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Upcoming Required Action: Transition to Certificate-Based Authentication for SharePoint Online Apr 30, 2026 23:59 - May 1, 2026 00:00 UTC

Dear AnywhereNow Customers and Partners

Microsoft has announced the retirement of the Client ID/Secret authentication method for SharePoint Online in April 2026, which has historically been used to connect to SharePoint. This change is part of Microsoft’s deprecation of Azure Access Control Services (AACS). For more details, see the official Microsoft announcement: https://aka.ms/retirement/acs/support.

Timeline and Impact
As per Microsoft Message Center announcement MC693863 (November 27, 2023):
November 1, 2024: New tenants can no longer use SharePoint ACS.
April 2, 2026: ACS will be fully retired; existing tenants must migrate by this date.


What does this mean for the Dialogue Cloud Platform?
After April 2026, the Client ID/Secret method will no longer work to connect the Dialogue Cloud platform with your SharePoint sites.


What is AnywhereNow changing?
To align with Microsoft’s security standards and roadmap, AnywhereNow is transitioning to certificate-based authentication for SharePoint Online integrations. This approach enhances security and ensures long-term compatibility with Microsoft 365 services.

Action Required:
Before April 2026, please change your UCC site authentication method to using AppOnly/Certificate as advised by both Microsoft and AnywhereNow.

For detailed guidance, refer to:
https://golive.anywhere.now/platform_elements/sptemplate/additionalconfiguration/sptemplate-from-appclientsecret-to-appcertificate.html


What happens if no action is taken?
If the migration to certificate-based authentication is not completed before April 2026, your applications will lose access to SharePoint Online, leading to critical service disruptions.
• UCCs will fail to start after a restart, causing an outage,
• Call recordings will not be saved in SharePoint.
• IVR or agent list changes will not take effect.
• Callbacks and voicemails will not work.


FAQ and Support

We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to this migration:
https://supportdesk.anywhere365.net/csm/en/required-action-migrating-from-sharepoint-client-id-secret-to-certificate?id=kb_article_view&sys_kb_id=9379de8fc3f5aa101ee4ba6ce00131da

Should you require assistance with this subject or encounter any issues during the migration, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.

AnywhereNow
Posted on Nov 10, 2025 - 16:01 UTC
Nov 12, 2025

No incidents reported today.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Dialogue Cloud | EMEA | Certain phone numbers not working
Resolved - Dear customers and partners,

Mitigation steps have been successfully applied and confirmed effective for all affected customers, we are closing this incident as resolved now.

A Root Cause Analysis (RCA) will be provided through our regular support channels. Customers who are still experiencing any issues, or who applied the resolution steps themselves and would like to receive the RCA, are invited to register a support case.

We appreciate your patience and cooperation throughout this process.

AnywhereNow
Nov 3, 15:52 UTC
Update - We are continuing to monitor for any further issues.
Oct 28, 15:55 UTC
Monitoring - Dear AnywhereNow Customers and Partners,

We would like to provide an update regarding the previously reported issue affecting UCC Endpoint numbers.

Scope of Impact: Initially reported for EMEA and NORA regions, the impact has now been confirmed to affect only a very limited number of customers in EMEA.

Resolution Status: The recommended restart action has successfully resolved the issue in 100% of the reported cases.


Recommended Action: We advise all customers to test their endpoints with assigned phone numbers. If any issues persist, please follow the instructions shared in the original incident post

Customers and Partners with OnePortal Access can perform the following steps to accelerate the service restoration:
1- Confirm that the affected number is assigned via OnePortal.
2- Perform a normal restart via OnePortal to restore service.
As an extra confirmation step, the impacted calls will show a 408 error on SBC logs.
If the issue persists or confirmation is needed, please submit a ticket via https://support.anywhere.now/

Customers without OnePortal Access can contact their partner to perform the resolution steps. Direct customers may submit a case at https://support.anywhere.now/ for assistance.

Next Steps: We will continue supporting impacted customers to restore services and keep this message posted for the next 24 hours.

As communicated earlier, a full root cause analysis will be conducted, and findings will be shared through our Support portal.

We appreciate your continued collaboration.
Oct 28, 15:54 UTC
Identified - Dear valued Customer and Partners,

We would like to inform you of a service incident that may be affecting your experience. Please find the details below:


User Impact: The main symptom is a number that was assigned to a working UCC no longer answers/completes.
Scope of Impact: The issue is impacting a limited number of customers, and it affects random endpoints, not necessarily causing a full outage.
Start Time: 27 October 2025, after 19:15 CET
Current Status: Identified
Root Cause: Under investigation


Workaround Available: A standard restart of the affected UCCs resolves the issue.

Customers and Partners with OnePortal Access can perform the following steps to accelerate the service restoration:
1- Confirm that the affected number is assigned via OnePortal.
2- Perform a normal restart via OnePortal to restore service.

As an extra confirmation step, the impacted calls will show a 408 error on SBC logs.

If the issue persists or confirmation is needed, please submit a ticket via https://support.anywhere.now/

Customers without OnePortal Access can contact their partner to perform the workaround. Direct customers may submit a case at https://support.anywhere.now/ for assistance.

Root Cause: Under Investigation

Next Steps: We are actively supporting impacted customers to restore services. A full root cause analysis will be conducted, and findings will be shared through our Support portal.


Thank you for your collaboration and patience during this time.
Oct 28, 12:39 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
WebAgent | Global | https://webagent.anywhere365.io/ might be temporarily down
Resolved - Dear AnywhereNow customers and partners,

The Global WebAgent has been restored and remained stable after Microsoft completed their mitigation steps last night. We are therefore marking this incident as resolved now while we continue to observe the situation closely.

If any customer is still experiencing issues, please reach out to us via your regular support channels.

Thank you for your patience and cooperation.
Oct 30, 15:46 UTC
Update - Update: Microsoft has completed their mitigation steps overnight, and we are now receiving confirmation that the Global WebAgent is back online and functioning as expected.

We will keep this incident in a monitoring state and continue to observe the situation closely, in case the issue reappears,

If any customer is still experiencing issues, please reach out to us via your regular support channels.
Oct 30, 07:56 UTC
Update - Incident Update: Our Global WebAgent URL is now accessible from some locations; however, it remains unavailable in others. We will keep this incident in Monitoring status while Microsoft continues implementing mitigation steps and will continue assisting impacted customers in restoring services via the available workaround.

Progress on Microsoft’s side can be tracked here: https://azure.status.microsoft/en-us/status

Workaround Status: Impacted customers can use the regional WebAgent URLs. This solution has proven successful, and we continue assisting customers who have requested help with its configuration. We encourage any affected customers to log a support case to apply this workaround.
Oct 29, 20:34 UTC
Monitoring - Incident Update: Our investigation confirms that the Microsoft outage is the root cause of this incident.

We will continue to monitor the situation closely while assisting impacted customers with transitioning to regional WebAgents to ensure service continuity.
Oct 29, 19:21 UTC
Update - Incident Update from AnywhereNow:
We continue to investigate further to eliminate AnywhereNow infrastructure components as a potential cause. At this point, all evidence indicates that the Microsoft outage remains the most plausible root cause. Investigation is still ongoing.

Workaround Status:
The workaround offered, configuring regional WebAgents, has proven successful. We strongly encourage impacted customers to request assistance in applying this workaround by logging a support case through the usual channels.



Microsoft Incident Status: https://azure.status.microsoft/en-us/status

Azure Front Door - Connectivity issues - Applying mitigation

Starting at approximately 16:00 UTC, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue.

Current status:
"We have initiated the deployment of our last known good configuration. This deployment was initially expected to complete within 45 minutes; however, due to protective blocks we have put in place to safeguard the AFD service, we are encountering some delays. While progress is ongoing, these safeguards are extending the overall deployment time. Once the rollout is complete, we will begin recovering nodes and re-routing traffic through healthy nodes to accelerate recovery.

Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.

Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure management portal directly, and while most portal extensions are functioning correctly, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems.

We do not yet have an ETA for full mitigation, but we will provide another update within 30 minutes or once the deployment has completed. At that point, we will have a clearer understanding of the timeline for full recovery."
Oct 29, 18:58 UTC
Update - Update from Microsoft: https://azure.status.microsoft/en-us/status
"Starting at approximately 16:00 UTC, customers and Microsoft services that leverage Azure Front Door (AFD) may have experienced issues resulting in latencies, timeouts and errors. We have confirmed that an inadvertent configuration change as the trigger event for this issue.

We are taking several concurrent actions: Firstly where we are blocking all changes to the AFD services, this includes customer configuration changes as well. At the same time, we are rolling back our AFD configuration to our last known good state. As we rollback we want to ensure that the problematic configuration doesn't re-initiate upon recovery.

Customers may have experienced problems accessing the Azure management portal. We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly, while all portal extensions are working correctly there may be a small number of endpoints that might have a problem loading (i.e. Marketplace).

We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update. "

Update from AnywhereNow:
Our ability to fully troubleshoot our infrastructure has been restored, and we are currently performing comprehensive checks. At this time, we have not identified any malfunctions within our infrastructure beyond the impact of the Microsoft outage. Investigation is ongoing.


Workaround available: As a temporary solution while services are being restored, customers can use the regional WebAgents addresses, which are currently unaffected by this issue.

Impacted customers who do not have a regional WebAgent configured and wish to apply this workaround can log a case through the regular support channels.
Oct 29, 17:59 UTC
Update - Incident Update:
We continue our investigation; however, progress is limited due to the ongoing Azure outage, which is impacting our ability to fully troubleshoot our infrastructure.

Workaround Available:
As a temporary solution while services are being restored, customers can use the regional WebAgents addresses, which are currently unaffected by this issue.

Impacted customers who do not have a regional WebAgent configured and wish to apply this workaround can log a case through the regular support channels.
Oct 29, 17:15 UTC
Update - Update: The issue may be related to a broader Microsoft outage, as indicated on the Azure Status Page: https://azure.status.microsoft/en-us/status

We are continuing to investigate the incident to eliminate AnywhereNow infrastructure components as a potential cause.

An update will be provided within the next 60 min
Oct 29, 16:52 UTC
Investigating - Dear valued Customer and Partners,

We are writing to inform you about a potential incident that has come to our attention. Please find the details below:

User impact (Symptom): The webpage at https://webagent.anywhere365.io/ might be temporarily down or it may have moved permanently to a new web address.

Start Time: OCT 29, 16:24 UTC


Scope of impact: Customers using the global WebAgent site.

Current status: Investigating

Root Cause: Under Investigation


Next Steps: We are actively investigating the issue and will provide further updates within the next 60 minutes.

Thank you for your collaboration and patience during this time.


Thanks for your collaboration
Oct 29, 16:38 UTC
Attendant Console for Teams | APAC Scheduled Maintenance | Identity Service
Completed - The scheduled maintenance has been completed.
Oct 30, 14:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 13:00 UTC
Update - We would like to inform you that the scheduled maintenance is being delayed by 1 hour.

The new start time will be at 13:00 UTC.

We apologize for any inconvenience this may cause and appreciate your understanding. We will continue to keep you updated as the maintenance progresses.
Oct 30, 09:58 UTC
Scheduled - Dear AnywhereNow Customer & Partner,

We would like to inform you about an upcoming maintenance window. During this window, we will update the Identity Service to ensure browser compatibility via https://teams.cloud.microsoft/

Maintenance Details:

Date: Thursday, Oct 30, 2025
Time: 12:00 UTC

User Impact: During this maintenance, users might notice a short service disruption.

Expected Duration: We have allocated 1 hour for this maintenance activity.

System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page: https://status.anywhere365.io/

Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://support.anywhere.now/

We apologize for the short notice and appreciate your understanding and collaboration.

Kind regards,

AnywhereNow
Oct 23, 14:46 UTC
Attendant Console for Teams | NORA Scheduled Maintenance | Identity Service
Completed - The scheduled maintenance has been completed.
Oct 30, 09:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 UTC
Scheduled - -
Oct 30, 08:06 UTC
In progress - -
Oct 30, 08:03 UTC
Scheduled - -
Oct 30, 08:02 UTC
In progress - -
Oct 30, 08:02 UTC
Scheduled - -
Oct 30, 08:01 UTC
In progress - -
Oct 30, 08:00 UTC
Update - We would like to inform you that the scheduled maintenance is being delayed by 1 hour.

The new start time will be 09:00 UTC

We apologize for any inconvenience this may cause and appreciate your understanding. We will continue to
keep you updated as the maintenance progresses.
Oct 30, 07:44 UTC
Scheduled - Dear AnywhereNow Customer & Partner,

We would like to inform you about an upcoming maintenance window. During this window, we will update the Identity Service to ensure browser compatibility via https://teams.cloud.microsoft/

Maintenance Details:

Date: Thursday, Oct 30, 2025
Time: 08:00 UTC

User Impact: During this maintenance, users will notice a short service disruption.

Expected Duration: We have allocated 1 hour for this maintenance activity.

System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page: https://status.anywhere365.io/

Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://support.anywhere.now/

We apologize for the short notice and appreciate your understanding and collaboration.

Kind regards,

AnywhereNow
Oct 23, 14:42 UTC
Oct 29, 2025
Attendant Console for Teams | EMEA Scheduled Maintenance | Identity Service
Completed - The scheduled maintenance has been completed.
Oct 29, 20:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 UTC
Update - Dear AnywhereNow Customers and Partners,

Due to the recent Daylight Saving Time change in the EMEA region, we would like to confirm that the scheduled maintenance will take place at 20:00 UTC / 21:00 CET.

We will provide further updates as the maintenance progresses. Thank you for your understanding and cooperation.
Oct 27, 13:40 UTC
Scheduled - Dear AnywhereNow Customer & Partner,

We would like to inform you about an upcoming maintenance window. During this window, we will update the Identity Service to ensure browser compatibility via https://teams.cloud.microsoft/


Maintenance Details:

Date: Wednesday, Oct 29, 2025
Time: 20:00 UTC / 21:00 CEST

User Impact: During this maintenance, users will notice a short service disruption.

Expected Duration: We have allocated 1 hour for this maintenance activity.

System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page: https://status.anywhere365.io/

Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://support.anywhere.now/

We apologize for the short notice and appreciate your understanding and collaboration.

Kind regards,

AnywhereNow
Oct 23, 14:27 UTC
Attendant Console for Dialogue Cloud | EMEA | Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:00 UTC
Update - Dear AnywhereNow Customers and Partners,

Due to the recent Daylight Saving Time change in the EMEA region, we would like to confirm that the scheduled maintenance will take place at 19:00 UTC / 20:00 CET.

We will provide further updates as the maintenance progresses.

Thank you for your understanding and cooperation.
Oct 27, 13:38 UTC
Scheduled - Dear AnywhereNow customers and partners,

We would like to inform you about an upcoming maintenance window for our Attendant Console for Dialogue Cloud platform. During this window, we will update the platform to a new release DC2025.01.


Maintenance Details:

Date: Wednesday, October 29, 2025
Time: 19:00 UTC / 20:00 CET

User Impact: During this maintenance, users might notice a short service disruption

Expected Duration: We have allocated 1 hour for this maintenance activity. However, we anticipate that the actual change will be completed within 30 min.

Release Notes: The release notes are available at https://golive.anywhere.now/release_notes/acdc-release-notes/release-notes-attendant-console-dc2025.01.htm

System Status and Maintenance Schedule: To check the system status and review upcoming and previous maintenance windows, please visit our status page: https://status.anywhere365.io/

Support and Questions: If you have any questions or encounter issues, please submit them via our support desk: https://supportdesk.anywhere365.net/

Thank you for your understanding and cooperation.

Kind regards,

AnywhereNow
Oct 16, 10:48 UTC
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