In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2024 - 11:49 UTC
Apr 25, 2024 - 11:49 UTC
Scheduled - Dear Customers and Partners,
We've restructured the platform elements on the Anywhere365 Status page (https://status.anywhere365.io) to ensure you only receive updates which are completely relevant to you. Once you follow the steps below, you will only be notified regarding your own personal products and regions.
The new overview will be organized by platform instead of region. To access the region specific to you, click the dropdown menu under each individual platform segment.
What to do next?
Update your status page subscription in 3 simple steps:
1. Unsubscribe: We've just sent you a notification email. Scroll to the bottom of the email and click the 'Unsubscribe' button.
2. Re-subscribe: Click the “Subscribe to updates” blue button on https://status.anywhere365.io, enter your email address, and select Subscribe again.
3. Manage your subscription: After resubscribing, a component selection screen will appear, where you can select which components you want to receive updates for. Save these preferences to begin receiving updates for those components.
I am a Dialogue Cloud V3 Customer. How do I know which region I belong to?
You can check out our article in the Support Portal for a clear breakdown:
https://anywhere365.service-now.com/csm/en/how-can-dialogue-cloud-v3-customers-know-in-which-region-are-they-hosted?id=kb_article_view&sysparm_article=KB0010246
Still stuck? No problem, log a Support Case at https://supportdesk.anywhere365.net and we will get back to you.
Thanks in advance.
Anywhere365 team.
Apr 25, 2024 14:00-14:01 UTC
We've restructured the platform elements on the Anywhere365 Status page (https://status.anywhere365.io) to ensure you only receive updates which are completely relevant to you. Once you follow the steps below, you will only be notified regarding your own personal products and regions.
The new overview will be organized by platform instead of region. To access the region specific to you, click the dropdown menu under each individual platform segment.
What to do next?
Update your status page subscription in 3 simple steps:
1. Unsubscribe: We've just sent you a notification email. Scroll to the bottom of the email and click the 'Unsubscribe' button.
2. Re-subscribe: Click the “Subscribe to updates” blue button on https://status.anywhere365.io, enter your email address, and select Subscribe again.
3. Manage your subscription: After resubscribing, a component selection screen will appear, where you can select which components you want to receive updates for. Save these preferences to begin receiving updates for those components.
I am a Dialogue Cloud V3 Customer. How do I know which region I belong to?
You can check out our article in the Support Portal for a clear breakdown:
https://anywhere365.service-now.com/csm/en/how-can-dialogue-cloud-v3-customers-know-in-which-region-are-they-hosted?id=kb_article_view&sysparm_article=KB0010246
Still stuck? No problem, log a Support Case at https://supportdesk.anywhere365.net and we will get back to you.
Thanks in advance.
Anywhere365 team.
Apr 25, 2024 14:00-14:01 UTC
Dialogue Cloud V3
Operational
APAC-AUE Direct Routing
?
Operational
APAC-SEA Direct Routing
?
Operational
EMEA-GWC Direct Routing
?
Operational
EMEA-WEU Direct Routing
?
Operational
EMEA-NEU Federation
?
Operational
NORA-CUS Direct Routing
?
Operational
NORA-EU2 Federation
?
Operational
Partner Portal
?
Operational
Dialogue Cloud V3 - WebAgent
Operational
Global
?
Operational
APAC-EAS
?
Operational
EMEA-WEU
?
Operational
NORA-CUS
?
Operational
Dialogue Cloud V3 - Dialogue Studio
Operational
APAC-AUE - Direct Routing
?
Operational
APAC-SEA - Direct Routing
?
Operational
EMEA-WEU Direct Routing
?
Operational
EMEA-GWC Direct Routing
?
Operational
EMEA-NEU - Federation
?
Operational
NORA-CUS Direct Routing
?
Operational
NORA-EU2 Federation
?
Operational
Attendant Console for Dialogue Cloud
Operational
EMEA
?
Operational
NORA
?
Operational
APAC
?
Operational
Attendant Console for Teams
Operational
EMEA
?
Operational
NORA
?
Operational
APAC
?
Operational
Dialogue Cloud Infinity
Operational
APAC
?
Operational
EMEA
?
Operational
NORA
?
Operational
Dialogue Cloud Infinity - WebAgent
Operational
APAC
?
Operational
EMEA
?
Operational
NORA
?
Operational
Dialogue Cloud Infinity - Dialogue Studio
Operational
APAC
?
Operational
EMEA
?
Operational
NORA
?
Operational
Receptionist for Broadworks
Operational
Support Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Anywhere365 Dialogue Cloud | APAC AUE | Scheduled Maintenance
Apr 27, 2024 15:00-17:00 UTC
Dear Anywhere365 V3 Direct Routing Customer
We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday 27th of April.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
APAC AUE (Australia)
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Region Location Day UTC
APAC Australia/Sydney Saturday 15:00-17:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Apr 16, 2024 - 09:21 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday 27th of April.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
APAC AUE (Australia)
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Region Location Day UTC
APAC Australia/Sydney Saturday 15:00-17:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Apr 16, 2024 - 09:21 UTC
Anywhere365 Dialogue Cloud | APAC | Scheduled Maintenance
Apr 27, 2024 19:00-21:00 UTC
Dear Anywhere365 V3 Direct Routing Customer
We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday 27th of April.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
APAC
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
This Service Window does NOT affect or concern our V2 Federation customers.
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Region Location Day UTC
APAC Singapore Saturday 19:00-21:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Apr 16, 2024 - 09:14 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday 27th of April.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
APAC
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
This Service Window does NOT affect or concern our V2 Federation customers.
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Region Location Day UTC
APAC Singapore Saturday 19:00-21:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Apr 16, 2024 - 09:14 UTC
Anywhere365 Dialogue Cloud | EMEA | Scheduled Maintenance
Apr 28, 2024 02:00-04:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 16, 2024 - 09:17 UTC
Apr 16, 2024 - 09:17 UTC
Scheduled -
Dear Anywhere365 V3 Direct Routing Customer
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 28th of April.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
EMEA
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
This Service Window does NOT affect or concern our V2 Federation customers.
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Region Location Day UTC
EMEA Amsterdam Sunday 02:00-04:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Apr 16, 2024 - 09:15 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 28th of April.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
EMEA
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
This Service Window does NOT affect or concern our V2 Federation customers.
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Region Location Day UTC
EMEA Amsterdam Sunday 02:00-04:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Apr 16, 2024 - 09:15 UTC
Anywhere365 Dialogue Cloud | AMER | Scheduled Maintenance
Apr 28, 2024 09:00-11:00 UTC
Dear Anywhere365 V3 Direct Routing Customer
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 28th of April.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
AMER
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
This Service Window does NOT affect or concern our V2 Federation customers.
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Region Location Day UTC
AMER Iowa Sunday 09:00-11:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Apr 16, 2024 - 09:16 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 28th of April.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
AMER
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
This Service Window does NOT affect or concern our V2 Federation customers.
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.
Region Location Day UTC
AMER Iowa Sunday 09:00-11:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Apr 16, 2024 - 09:16 UTC