All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dialogue Cloud V3 Operational
90 days ago
99.99 % uptime
Today
APAC-AUE Direct Routing Operational
90 days ago
100.0 % uptime
Today
APAC-SEA Direct Routing Operational
90 days ago
100.0 % uptime
Today
EMEA-GWC Direct Routing Operational
90 days ago
99.99 % uptime
Today
EMEA-WEU Direct Routing Operational
90 days ago
100.0 % uptime
Today
EMEA-NEU Federation Operational
90 days ago
100.0 % uptime
Today
NORA-CUS Direct Routing Operational
90 days ago
100.0 % uptime
Today
NORA-EU2 Federation Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud V3 - WebAgent Operational
90 days ago
99.96 % uptime
Today
Global Operational
90 days ago
99.87 % uptime
Today
APAC-EAS Operational
90 days ago
100.0 % uptime
Today
EMEA-WEU Operational
90 days ago
100.0 % uptime
Today
NORA-CUS Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud V3 - Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
APAC-AUE - Direct Routing Operational
90 days ago
100.0 % uptime
Today
APAC-SEA - Direct Routing Operational
90 days ago
100.0 % uptime
Today
EMEA-WEU Direct Routing Operational
90 days ago
100.0 % uptime
Today
EMEA-GWC Direct Routing Operational
90 days ago
100.0 % uptime
Today
EMEA-NEU - Federation Operational
90 days ago
100.0 % uptime
Today
NORA-CUS Direct Routing Operational
90 days ago
100.0 % uptime
Today
NORA-EU2 Federation Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Dialogue Cloud Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
NORA Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Teams Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
NORA Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud Infinity Operational
90 days ago
100.0 % uptime
Today
APAC Operational
EMEA Operational
90 days ago
100.0 % uptime
Today
NORA Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud Infinity - WebAgent Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
NORA Operational
90 days ago
100.0 % uptime
Today
Dialogue Cloud Infinity - Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
NORA Operational
90 days ago
100.0 % uptime
Today
Receptionist for Broadworks Operational
90 days ago
100.0 % uptime
Today
PeterConnects Attendant X Operational
90 days ago
100.0 % uptime
Today
AnywhereNow OnePortal Operational
AnywhereNow Website Operational
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Upcoming Required Action: Transition to Certificate-Based Authentication for SharePoint Online Apr 30, 2026 23:59 - May 1, 2026 00:00 UTC

Dear AnywhereNow Customers and Partners

Microsoft has announced the retirement of the Client ID/Secret authentication method for SharePoint Online in April 2026, which has historically been used to connect to SharePoint. This change is part of Microsoft’s deprecation of Azure Access Control Services (AACS). For more details, see the official Microsoft announcement: https://aka.ms/retirement/acs/support.

Timeline and Impact
As per Microsoft Message Center announcement MC693863 (November 27, 2023):
November 1, 2024: New tenants can no longer use SharePoint ACS.
April 2, 2026: ACS will be fully retired; existing tenants must migrate by this date.


What does this mean for the Dialogue Cloud Platform?
After April 2026, the Client ID/Secret method will no longer work to connect the Dialogue Cloud platform with your SharePoint sites.


What is AnywhereNow changing?
To align with Microsoft’s security standards and roadmap, AnywhereNow is transitioning to certificate-based authentication for SharePoint Online integrations. This approach enhances security and ensures long-term compatibility with Microsoft 365 services.

Action Required:
Before April 2026, please change your UCC site authentication method to using AppOnly/Certificate as advised by both Microsoft and AnywhereNow.

For detailed guidance, refer to:
https://golive.anywhere.now/platform_elements/sptemplate/additionalconfiguration/sptemplate-from-appclientsecret-to-appcertificate.html


What happens if no action is taken?
If the migration to certificate-based authentication is not completed before April 2026, your applications will lose access to SharePoint Online, leading to critical service disruptions.
• UCCs will fail to start after a restart, causing an outage,
• Call recordings will not be saved in SharePoint.
• IVR or agent list changes will not take effect.
• Callbacks and voicemails will not work.


FAQ and Support

We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to this migration:
https://supportdesk.anywhere365.net/csm/en/required-action-migrating-from-sharepoint-client-id-secret-to-certificate?id=kb_article_view&sys_kb_id=9379de8fc3f5aa101ee4ba6ce00131da

Should you require assistance with this subject or encounter any issues during the migration, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.

AnywhereNow
Posted on Nov 10, 2025 - 16:01 UTC
Dec 25, 2025

No incidents reported today.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
Dialogue Cloud | EMEA | Offline Endpoints
Resolved - Dear AnywhereNow Customers and Partners,

We have received confirmation from the majority of customers that the issue has been fully resolved. Therefore, we are closing this incident.

Should you still encounter any issues, please contact us via the Support Portal or through your partner.

An RCA (Root Cause Analysis) is already in progress and will be delivered through your respective support cases.

Thank you for your collaboration.

AnywhereNow
Dec 16, 15:34 UTC
Update - Update: We have received confirmation from a number of customers that the issue is confirmed to be resolved. We will keep this incident under monitoring status until additional confirmations are received.

As a reminder: In certain scenarios, a UCC Service restart may be required.

We kindly request customers impacted to:
- Test the impacted UCCs.
- Restart the UCC Service if the issue persists.
- Update your support cases, confirming if the issue is not mitigated after the restart or if you need assistance performing the restart.

Thanks for your collaboration.

AnywhereNow
Dec 15, 15:51 UTC
Monitoring - Update: Mitigation measures have been successfully applied, and all services are now operational.

Please note that in certain scenarios, a UCC Service restart may be required.

Recommendation for customers:
- Test the impacted UCCs.
- Restart the UCC Service if the issue persists.
- Update your support cases if the issue is not mitigated after the restart or if you need assistance performing the restart.


We will continue monitoring to ensure stability and will keep this incident open until we receive confirmation from impacted customers.
Dec 15, 12:23 UTC
Update - Update: Customers should begin to see positive results as mitigation measures are taking effect. We will continue to monitor the situation closely and proactively contact customers as needed.

ETA to restore services: Approximately 30 minutes to complete mitigation.

Recommendation for customers: Please monitor your support cases for further notifications.
Dec 15, 12:14 UTC
Identified - Update: Our investigation indicates that a specific component is likely contributing to the issue, and we are initiating mitigation measures.

Please note that some mitigation steps scheduled to begin in approximately 20 minutes may impact calls already in progress prior to this communication, which could experience interruptions.

New calls established after this status page update are not expected to be impacted.

ETA to restore services: Approximately 1 hour to complete mitigation.

Recommendation for customers: Please monitor your support cases for further notifications.
Dec 15, 11:33 UTC
Update - Update: We have reduced the scope of impact to the EMEA-WEU region. Other regions are confirmed not to be affected. Our team continues troubleshooting to identify the root cause and will provide further updates as needed within the next 60 minutes.
Dec 15, 11:10 UTC
Update - Update:
We have engaged all necessary resources to identify the root cause of the issue. Our team is actively reviewing all components to determine a solution or implement mitigation as quickly as possible.

We appreciate your patience and collaboration during this process. We will continue to provide updates as progress is made.
Dec 15, 10:59 UTC
Update - Update:
As we work to resolve this issue, please ensure that none of the affected services are restarted unless explicitly instructed by AnywhereNow Support. Restarting services without guidance may hinder troubleshooting and delay identification of the root cause.
Dec 15, 10:21 UTC
Update - We are continuing to investigate this issue.
Dec 15, 09:52 UTC
Investigating - Dear valued Customer and Partners,

We are writing to inform you about a potential incident that has come to our attention. Please find the details below:

User impact (Symptom): We have been made aware of reports of calls not routing to the UCCs,

Start Time: 15-12-2025 08:00 UTC


Scope of impact: Customers utilizing Dialogue Cloud

Current status: Investigating.

Root Cause: Under Investigation



Next Steps: We are actively investigating the issue and will provide further updates within the next 60 minutes.

Please raise support case with AnywhereNow if you are affected by this symptom.

Thank you for your collaboration and patience during this time.



Thanks for your collaboration,

Best regards,

Anywhere365 Support
Dec 15, 09:51 UTC
Dec 15, 2025
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

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