All Systems Operational
Dialogue Cloud V3
Operational
APAC-AUE Direct Routing
Operational
APAC-SEA Direct Routing
Operational
EMEA-GWC Direct Routing
Operational
EMEA-WEU Direct Routing
Operational
EMEA-NEU Federation
Operational
NORA-CUS Direct Routing
Operational
NORA-EU2 Federation
Operational
Dialogue Cloud V3 - WebAgent
Operational
Global
Operational
APAC-EAS
Operational
EMEA-WEU
Operational
NORA-CUS
Operational
Dialogue Cloud V3 - Dialogue Studio
Operational
APAC-AUE - Direct Routing
Operational
APAC-SEA - Direct Routing
Operational
EMEA-WEU Direct Routing
Operational
EMEA-GWC Direct Routing
Operational
EMEA-NEU - Federation
Operational
NORA-CUS Direct Routing
Operational
NORA-EU2 Federation
Operational
Attendant Console for Dialogue Cloud
Operational
EMEA
Operational
NORA
Operational
APAC
Operational
Attendant Console for Teams
Operational
EMEA
Operational
NORA
Operational
APAC
Operational
Dialogue Cloud Infinity
Operational
APAC
Operational
EMEA
Operational
NORA
Operational
Dialogue Cloud Infinity - WebAgent
Operational
APAC
Operational
EMEA
Operational
NORA
Operational
Dialogue Cloud Infinity - Dialogue Studio
Operational
APAC
Operational
EMEA
Operational
NORA
Operational
Receptionist for Broadworks
Operational
PeterConnects Attendant X
Operational
AnywhereNow OnePortal
Operational
AnywhereNow Website
Operational
Support Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
AnywhereNow Dialogue Cloud | APAC AUE | Scheduled Maintenance Dec 6, 2025 16:00-18:00 UTC
Dear AnywhereNow V3 Direct Routing Customer
We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday 12th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
APAC AUE (Australia)
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
APAC Australia Saturday 16:00-18:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 17:59 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday 12th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
APAC AUE (Australia)
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
APAC Australia Saturday 16:00-18:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 17:59 UTC
AnywhereNow Dialogue Cloud | APAC SEA | Scheduled Maintenance Dec 6, 2025 19:00-21:00 UTC
Dear AnywhereNow V3 Direct Routing Customer,
We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday 12th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
APAC SEA
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
APAC Singapore Saturday 19:00-21:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 17:57 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday 12th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
APAC SEA
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
APAC Singapore Saturday 19:00-21:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 17:57 UTC
AnywhereNow Dialogue Cloud | EMEA WEU/GWC/SZN | Scheduled Maintenance Dec 7, 2025 02:00-04:00 UTC
Dear AnywhereNow V3 Direct Routing Customer
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 7th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
EMEA WEU
EMEA GWC
EMEA SZN
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
EMEA WEU Amsterdam Sunday 02:00-04:00
EMEA GWC Frankfurt Sunday 02:00-04:00
EMEA SZN Switzerland Sunday 02:00-04:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 18:03 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 7th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
EMEA WEU
EMEA GWC
EMEA SZN
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
EMEA WEU Amsterdam Sunday 02:00-04:00
EMEA GWC Frankfurt Sunday 02:00-04:00
EMEA SZN Switzerland Sunday 02:00-04:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 18:03 UTC
AnywhereNow Dialogue Cloud | EMEA NEU | Scheduled Maintenance Dec 7, 2025 03:00-05:00 UTC
Dear AnywhereNow V3 Federation Customers
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 7th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
EMEA NEU
This Service Window will affect the following platforms:
V3 Dialogue Cloud Federation
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
EMEA Ireland Sunday 03:00-05:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 18:02 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 7th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
EMEA NEU
This Service Window will affect the following platforms:
V3 Dialogue Cloud Federation
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
EMEA Ireland Sunday 03:00-05:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 18:02 UTC
AnywhereNow Dialogue Cloud | AMER EU2 | Scheduled Maintenance Dec 7, 2025 08:00-10:00 UTC
Dear AnywhereNow V3 Federation Customers
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 7th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
AMER EU2
This Service Window will affect the following platforms:
V3 Dialogue Cloud Federation
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
AMER Virginia Sunday 08:00-10:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Dec 03, 2025 - 18:01 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 7th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
AMER EU2
This Service Window will affect the following platforms:
V3 Dialogue Cloud Federation
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
AMER Virginia Sunday 08:00-10:00
Kind Regards,
Anywhere365 Dialogue Cloud Team
Posted on Dec 03, 2025 - 18:01 UTC
AnywhereNow Dialogue Cloud | AMER CUS | Scheduled Maintenance Dec 7, 2025 09:00-11:00 UTC
Dear AnywhereNow V3 Direct Routing Customer
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 7th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
AMER CUS
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
AMER Iowa Sunday 09:00-11:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 18:00 UTC
We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday 7th of December.
This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.
During this window all AnywhereNow Dialogue Cloud UCC and web applications will be offline.
This Service Window will affect the following regions:
AMER CUS
This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing
We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)
To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.
If you have questions or issues, please submit them at: https://supportdesk.anywhere.now/.
Region Location Day UTC
AMER Iowa Sunday 09:00-11:00
Kind Regards,
AnywhereNow Dialogue Cloud Team
Posted on Dec 03, 2025 - 18:00 UTC
Upcoming Required Action: Transition to Certificate-Based Authentication for SharePoint Online Apr 30, 2026 23:59 - May 1, 2026 00:00 UTC
Dear AnywhereNow Customers and Partners
Microsoft has announced the retirement of the Client ID/Secret authentication method for SharePoint Online in April 2026, which has historically been used to connect to SharePoint. This change is part of Microsoft’s deprecation of Azure Access Control Services (AACS). For more details, see the official Microsoft announcement: https://aka.ms/retirement/acs/support.
Timeline and Impact
As per Microsoft Message Center announcement MC693863 (November 27, 2023):
November 1, 2024: New tenants can no longer use SharePoint ACS.
April 2, 2026: ACS will be fully retired; existing tenants must migrate by this date.
What does this mean for the Dialogue Cloud Platform?
After April 2026, the Client ID/Secret method will no longer work to connect the Dialogue Cloud platform with your SharePoint sites.
What is AnywhereNow changing?
To align with Microsoft’s security standards and roadmap, AnywhereNow is transitioning to certificate-based authentication for SharePoint Online integrations. This approach enhances security and ensures long-term compatibility with Microsoft 365 services.
Action Required:
Before April 2026, please change your UCC site authentication method to using AppOnly/Certificate as advised by both Microsoft and AnywhereNow.
For detailed guidance, refer to:
https://golive.anywhere.now/platform_elements/sptemplate/additionalconfiguration/sptemplate-from-appclientsecret-to-appcertificate.html
What happens if no action is taken?
If the migration to certificate-based authentication is not completed before April 2026, your applications will lose access to SharePoint Online, leading to critical service disruptions.
• UCCs will fail to start after a restart, causing an outage,
• Call recordings will not be saved in SharePoint.
• IVR or agent list changes will not take effect.
• Callbacks and voicemails will not work.
FAQ and Support
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to this migration:
https://supportdesk.anywhere365.net/csm/en/required-action-migrating-from-sharepoint-client-id-secret-to-certificate?id=kb_article_view&sys_kb_id=9379de8fc3f5aa101ee4ba6ce00131da
Should you require assistance with this subject or encounter any issues during the migration, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
AnywhereNow
Posted on Nov 10, 2025 - 16:01 UTC
Microsoft has announced the retirement of the Client ID/Secret authentication method for SharePoint Online in April 2026, which has historically been used to connect to SharePoint. This change is part of Microsoft’s deprecation of Azure Access Control Services (AACS). For more details, see the official Microsoft announcement: https://aka.ms/retirement/acs/support.
Timeline and Impact
As per Microsoft Message Center announcement MC693863 (November 27, 2023):
November 1, 2024: New tenants can no longer use SharePoint ACS.
April 2, 2026: ACS will be fully retired; existing tenants must migrate by this date.
What does this mean for the Dialogue Cloud Platform?
After April 2026, the Client ID/Secret method will no longer work to connect the Dialogue Cloud platform with your SharePoint sites.
What is AnywhereNow changing?
To align with Microsoft’s security standards and roadmap, AnywhereNow is transitioning to certificate-based authentication for SharePoint Online integrations. This approach enhances security and ensures long-term compatibility with Microsoft 365 services.
Action Required:
Before April 2026, please change your UCC site authentication method to using AppOnly/Certificate as advised by both Microsoft and AnywhereNow.
For detailed guidance, refer to:
https://golive.anywhere.now/platform_elements/sptemplate/additionalconfiguration/sptemplate-from-appclientsecret-to-appcertificate.html
What happens if no action is taken?
If the migration to certificate-based authentication is not completed before April 2026, your applications will lose access to SharePoint Online, leading to critical service disruptions.
• UCCs will fail to start after a restart, causing an outage,
• Call recordings will not be saved in SharePoint.
• IVR or agent list changes will not take effect.
• Callbacks and voicemails will not work.
FAQ and Support
We will be continuously updating the following Knowledge Article with answers to common questions and best practices related to this migration:
https://supportdesk.anywhere365.net/csm/en/required-action-migrating-from-sharepoint-client-id-secret-to-certificate?id=kb_article_view&sys_kb_id=9379de8fc3f5aa101ee4ba6ce00131da
Should you require assistance with this subject or encounter any issues during the migration, please submit a case via our Support Portal: https://support.anywhere.now or contact your partner.
AnywhereNow
Posted on Nov 10, 2025 - 16:01 UTC