The resource has been successfully removed without further impact and will be replaced at a later stage. We have received confirmation from a majority of the affected customers and will proceed to resolved status.
RCA will be provided in the support cases raised as per process.
Best Regards Anywhere365 Incident Management Team
Posted Sep 30, 2022 - 10:20 UTC
Update
Dear Anywhere365 Customer and Partner,
We are monitoring the progress of the action and status of calls flowing over the resource. We are seeing less of the errors being generated at this time , we will continue actively monitoring the progress and resource.
We expect the action to be completed in the next 30 minutes.
We will update this message at that point.
Best Regards Anywhere365 Incident Management Team
Posted Sep 30, 2022 - 09:58 UTC
Update
Dear Anywhere365 Customer and Partner,
We are monitoring the progress of the action and status of calls flowing over the resource. We are seeing less of the errors being generated at this time , we will continue actively monitoring the progress and resource.
this message will be updated again in 60 minutes.
Best Regards Anywhere365 Incident Management Team
Posted Sep 30, 2022 - 09:05 UTC
Identified
Dear Anywhere Customer and Partner,
We have identified a load balanced resource for call distribution. A few customers were receiving a 603 sip message from the resource for a number of calls over the platform.
We have already identified the resource and action needed, we have also initiated the action to address the issue.
We will keep updating this message until the issue is fully addressed.
Best Regards Anywhere Incident Management Team
Posted Sep 30, 2022 - 08:28 UTC
This incident affected: EMEA (Loadbalancers, Direct Routing).