All Systems Operational
EMEA Operational
90 days ago
99.98 % uptime
Today
Dialogue Platform ? Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
100.0 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
99.94 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Microsoft Teams Operational
90 days ago
99.97 % uptime
Today
Attendant Console for Dialogue Cloud Operational
90 days ago
99.86 % uptime
Today
AMER Operational
90 days ago
99.98 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
100.0 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Federation Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
99.89 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Dialogue Cloud Operational
90 days ago
99.9 % uptime
Today
APAC Operational
90 days ago
99.99 % uptime
Today
Dialogue Platform Operational
90 days ago
100.0 % uptime
Today
WebAgent Operational
90 days ago
100.0 % uptime
Today
Session Border Controllers Operational
90 days ago
100.0 % uptime
Today
Loadbalancers Operational
90 days ago
100.0 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Direct Routing Operational
90 days ago
100.0 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Dialogue Studio Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Attendant Console for Dialogue Cloud Operational
90 days ago
99.9 % uptime
Today
Teams Attendant Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
Broadworks Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Anywhere365 Partner Portal User,


We would like to inform you of upcoming maintenance scheduled for Saturday, March 30th 2024.


**Timing and Downtime:**
During the upgrade process, the Partner Portal will experience downtime. We anticipate this downtime to last approximately 4 to 5 hours at maximum.

**Code Enhancement and Optimization:**
The upgrade will encompass enhancements and optimizations to the login server's code, resulting in improved performance and reliability.

**Security Patch Update:**
As part of our ongoing commitment to security, we will implement the latest security patches during the upgrade, enhancing the protection of your data and accounts.

**Framework Upgrade:**
To address security concerns, we will be upgrading the framework to a higher version. This upgrade will ensure that our systems remain resilient against potential threats and vulnerabilities.

**UI Changes:**
As part of the upgrade, there will be changes to the user interface (UI). While the core functionality of the login server remains unchanged, you may notice updates to the appearance and layout.


We appreciate your patience and understanding during this maintenance period. For regional-specific times and days, please refer to the UTC time mentioned at the bottom of this message.

To verify system status, and view upcoming and previous maintenance windows, please visit our status page at https://status.anywhere365.io.


If you have any questions or issues, please submit them at https://supportdesk.anywhere365.net.


Kind regards,
Anywhere365 Partner Portal Team

Posted on Mar 06, 2024 - 11:17 UTC
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024
Resolved - Dear Partners and Customers,

We are pleased to inform you that Microsoft has confirmed the resolution of the recent issue. The monitoring efforts have validated that the service is now operating normally. We have also received confirmation from our customers regarding the restoration of service.

Please note that the detailed Root Cause Analysis (RCA) will be provided directly by Microsoft. We appreciate your understanding in this matter.

Kind regards,

Anywhere 365 Support Team

Mar 28, 14:48 UTC
Monitoring - Dear partners and customer,

It came to our attention that customers are experiencing issues in both outbound and inbound calling related to the following Microsoft outage: users are unable to make inbound or outbound calls via Public Switched Telephone Network (PSTN) in Microsoft Teams.

We received the following statement of Microsoft:

'We've identified that a network routing change has impacted PSTN calling. We've reverted the change to remediate impact, and monitoring telemetry had shown recovery since 12:20 PM UTC. We're entering a period of extended monitoring to confirm the issue is resolved.'

Anywhere365 is receiving positive feedback from customers that the service is back to normal.

We will update once we have the final confirmation from Microsoft.

Kind Regards,
Anywhere 365 Support Team

Mar 28, 13:05 UTC
Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:00 UTC
Scheduled - Dear Anywhere365 Attendant Console Customer & Partner,

We would like to make you aware of this maintenance window.

This maintenance activity is about performing a hotfix on our Attendant Console for Teams service in EMEA to prevent the ACS Token to expire.

We have planned this service window for max. 1 hour. Although We expect that the actual change won't take more than half an hour.

When is this maintenance window taking place:
Wednesday 27th of March 2024 at 05:00 AM UTC

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Attendant Console Team

Mar 26, 08:16 UTC
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 19:00 UTC
Update - Dear Receptionist for Broadworks Customer & Partner,

We would like to make you aware of this maintenance window have been moved to a new date: Wednesday 26th of March 2024 at 19:00 PM UTC

This maintenance activity is about migrating the current environment to a new cluster with improved performance.

We have planned this service window for max. 2 hours. Although we expect that the actual change won't take more than half an hour.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Receptionist for Broadworks team

Mar 26, 19:00 UTC
Scheduled - Dear Receptionist for Broadworks Customer & Partner,

We would like to make you aware of this maintenance window.

This maintenance activity is about migrating the current environment to a new cluster with improved performance.

We have planned this service window for max. 2 hours. Although we expect that the actual change won't take more than half an hour.

When is this maintenance window taking place:
Wednesday 26th of March 2024 at 19:00 PM UTC

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Receptionist for Broadworks team

Mar 8, 10:58 UTC
Resolved - Dear Customer and Partner,

After careful monitoring we are happy to report that the results have been positive, with no recurrence of the issues.

We will be sharing a Root Cause Analysis (RCA) via the raised support cases following our regular communication channels.

Thank you for your support,

Best regards,

Anywhere365 Support Team

Mar 26, 10:26 UTC
Monitoring - Dear customers and partners,

We are pleased to inform you that the incident has been resolved and services are now back to normal.

We will continue monitoring performance to ensure stability and prevent any recurrence. In case you still experience any issues, please raise a case via the regular support process.

Thank you for your patience.

Kind Regards,
Anywhere365 Support Team

Mar 22, 14:31 UTC
Update - Dear customers and partners,

Please be aware that we are still investigating the issue and that we are working hard to resolve the ongoing problems as soon as possible.
Any actions or further updates will be shared on this channel and via the raised support cases.

Thank you for your patience.

Best regards,
Anywhere365 Support Team

Mar 22, 12:40 UTC
Update - Dear customers and partners,

Our development team continues to work closely with Microsoft to investigate and resolve the underlying cause of the ongoing issue. We apologize that we do not have more information to share and we appreciate your patience during this process.

The next update will be provided within the next hour.

Thank you for your understanding and continued support.

Best regards,

Anywhere365 Support Team

Mar 22, 11:38 UTC
Update - Dear customers and partners,

We would like to inform you that our development team is still actively collaborating with Microsoft to find the root cause of the issue and to resolve the problems as soon as possible. Unfortunately, we do not have any further updates at this moment.

We are putting all are efforts to working towards a resolution. We will provide an update on our progress within the next hour, or sooner once we have news.

Thank you for your understanding and patience during this process.

Best regards,

Anywhere365 Support Team

Mar 22, 10:38 UTC
Investigating - Dear customers and Partners

We are aware that this incident is still in place and we are currently investigating the cause.

Our development team is looking into the cause of the issue at this moment.

Any actions or further updates will be shared on this channel.

thanks for your patience,

Mar 22, 07:31 UTC
Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 UTC
Scheduled - Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday March 24th.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
AMER

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

This Service Window does NOT affect or concern our V2 Federation customers.

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.


Region Location Day UTC
AMER Iowa Sunday 09:00-11:00


Kind Regards,
Anywhere365 Dialogue Cloud Team

Mar 13, 08:21 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 02:00 UTC
Scheduled - Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Sunday March 24th.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
EMEA

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

This Service Window does NOT affect or concern our V2 Federation customers.

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.


Region Location Day UTC
EMEA Amsterdam Sunday 02:00-04:00


Kind Regards,
Anywhere365 Dialogue Cloud Team

Mar 13, 08:20 UTC
Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 19:00 UTC
Scheduled - Dear Anywhere365 V3 Direct Routing Customer

We want to make you aware that the recurring monthly Service Maintenance window will take place on Saturday March 23th.

This is a recurring maintenance window for approximately 2 hours on the Dialogue Cloud platform. The recurring window will always take place during the last weekend of the month. For exact times, please review the table below.
This window will target to update the security patching of the resources.

During this window all Anywhere365 Dialogue Cloud UCC and web applications will be offline.

This Service Window will affect the following regions:
APAC

This Service Window will affect the following platforms:
V3 Dialogue Cloud Direct Routing

This Service Window does NOT affect or concern our V2 Federation customers.

We appreciate your patience and understanding. (this notice will trigger at a singular time which does not match exactly, please review the UTC time mentioned per region at the bottom of this message for your regional specific times/day)

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io.

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.


Region Location Day UTC
APAC Singapore Saturday 19:00-21:00


Kind Regards,
Anywhere365 Dialogue Cloud Team

Mar 13, 08:19 UTC
Mar 22, 2024
Resolved - Dear Customer and Partner,

We are happy to report that the monitoring results have been positive, with no recurrence of the issue.

In case that you are still experience issues, please raise a case via the regular support process.

Thank you for your patience.

Kind regards,
Anywhere365 Support Team

Mar 22, 13:28 UTC
Monitoring - Dear Customers and Partners

After escalating this issue we have found to root cause of the problem and action the resolution.

Your access shall return soon.

If you are still experiencing this while requiring urgent assistance with a case, please contact our support line or email support.escalation@anywhere365.net for help.

thanks for your patience,

Mar 22, 08:09 UTC
Investigating - Dear Customers and Partners

We have received your feedback regarding the access to our Support Portal.

If you are currently experiencing problems to access and require to raise a case, please email support.escalation@anywhere365.net or call our line in order to assist you.

We appreciate your collaboration,

Mar 22, 04:29 UTC
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 UTC
Scheduled - Dear Anywhere365 Attendant Console Customer & Partner,

We would like to make you aware of this maintenance window.

This maintenance activity is about performing an update to a new version of OMNIdir on our Attendant Console for Teams services EMEA.

We have planned this service window for max. 2 hours. Although We expect that the actual change won't take more than half an hour.

When is this maintenance window taking place:
Thursday 21st of March 2024 at 19:00 UTC

To verify system status and (re)view upcoming and previous maintenance windows, please visit our status page on: https://status.anywhere365.io

If you have questions or issues, please submit them at: https://supportdesk.anywhere365.net/.

Kind Regards,
Anywhere365 Attendant Console Team

Mar 7, 10:53 UTC
Resolved - Dear Customer and Partner,

We are delighted to report that the monitoring results have been positive, with no recurrence of the issue.

We will be sharing a Root Cause Analysis (RCA) via support cases following our regular communication channels.

Thank you for your support,

Best regards,

Anywhere365 Support Team

Mar 21, 14:00 UTC
Monitoring - Dear Valued Customers and Partners,

We are pleased to inform you that the incident has been resolved and services are now back to normal.

We will continue monitoring performance to ensure stability and prevent any recurrence. Your trust and patience are greatly appreciated.

Thank you for your ongoing support.

Anywhere365 Support Team

Mar 21, 11:46 UTC
Update - Dear valued Customers and Partners,

We wish to inform you that our development team continues actively collaborating with Microsoft to delve into the root cause of the current issue. While there are no new updates at this moment, rest assured that we are diligently working towards a resolution.

We will provide an update on our progress within the next hour.

We appreciate your understanding and patience during this process.

Best regards,

Anywhere365 Support Team

Mar 21, 10:44 UTC
Update - Dear Valued Customers and Partners,

We would like to inform you that our development team continues actively collaborating with Microsoft to address the root cause of the current issue. We appreciate your patience during this process.

The next update will be provided within the next hour.

Thank you for your understanding and continued support.

Best regards,

Anywhere365 Support Team

Mar 21, 09:49 UTC
Update - Dear customers and Partners

We have escalated this issue with Microsoft.

We are collaborating with all the information of the investigation with them in order to find a solution as soon as possible.

Further information will be share soon.

thanks for your patience,

Mar 21, 09:04 UTC
Identified - Dear Customers and Partners

We have received a number of reports not being able to receive or make calls from Attendant Console for Teams in APÀC region.

Our teams have identified what the root cause of this issue is and action the require steps.

Further updates will be share soon over this page.

thanks for your patience,

Mar 21, 07:18 UTC
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024
Resolved - We are glad to inform you that the actions taken have resolved this incident.

We will share more information of the investigation on the RCA following your cases.

thanks again for your collaboration,

Mar 18, 09:49 UTC
Monitoring - Dear customers and Partners

We received several reports of the certificate errors when accessing Attendant console for Dialogue Cloud.

We have been able to find the root cause and action a resolution.

We encourage you to please raise a case ad let us know if you are still affected.

Your collaboration and patience is appreciated,

Mar 18, 08:15 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 14:45 UTC
Scheduled - Dear Anywhere365 Customer & Partner,

We would like to bring to your attention this emergency change planned for 05:00AM UTC on March 15th 2024 for the EMEA-WEU Dialogue Cloud V3 Direct Routing environment.

This change will add an additional load balancer between our internal Voice platform components for the outbound stream from Anywhere365 toward our customers.
This change does not require any change or action on the customer or partners part.
This change is being implemented to potentially address a Call related issue experienced by some customers over the past few weeks in the peak period of 09:30AM-11:00PM UTC in EMEA.

What specific call experience will this potentially address:
When a Call is accepted by the agent the caller leg is established and media flows (audio is heard by the Agent), at this point there is a delay of up to 30 seconds for the Agent leg media to be established (audio is not heard by the caller) although the Agent is already an active participant in the call.

What Region is impacted by this service maintenance window:
EMEA-WEU

When is this Service Maintenance window taking place:
Friday 15th of March 05:00UTC-07:00UTC

Is there Service disruption expected during this Service Maintenance window:
No service disruption is expected, nor was catalogued during testing done in preparation

Best Regards
Anywhere365 Cloud Team

Mar 12, 14:18 UTC