we have succesfully completed the intended change and backup of the OVOC server and all is working under nominal parameters.
We will proceed to close this Service Maintenance window and announcement.
Best Regards Anywhere365 Cloud Team
Posted Nov 26, 2022 - 18:13 UTC
Completed
The scheduled maintenance has been completed.
Posted Nov 26, 2022 - 15:30 UTC
Update
Dear Anywhere365 Customer and Partner,
We are aware that the messages posted about this emergency change seem to complete posting later than when actually posted, we are investigating why the posted messages did not get processed in the tool as intended to ensure they remain consistent in the future.
Best Regards Anywhere365 Cloud Team
Posted Nov 26, 2022 - 13:59 UTC
Verifying
Dear Anywhere365 Customer and Partner,
We have completed the actions associated with the change and did not observe any disruption as excpected.
We are verifying that the underlying target of running a backup is now succesfull and will close this maintenance window once it is confirmed.
Posted Nov 26, 2022 - 13:56 UTC
Scheduled
Dear Anywhere365 Customer and Partner,
After collaboration and planning with the suppliers involved we are doing an emergency maintenance of the OVOC component for our SBC's , this is a reporting layer that runs on top of the Session Border Controllers and will therefore not be expected to cause or require downtime or cause disruption.
What was needed to be addressed? OVOC Reporting Component layer needed permissions changed on the mountpoints as they had changed and stopped allowing the backup services to execute within Azure.
Why was this needed? We needed the backup for an upcoming update of the SBC's themselves which is being assessed for criticality with the suppliers involved.
This notice is simply to notify you that during the Service Maintenance Window is taking place and in this period if there is a disruption it will simply be in the ease of assessment internally in case of analysis being needed from the reporting layer (the data and logs that it uses are handled by the SBCs themselves and will keep running and be available to our Engineers).
Best Regards Anywhere365 Cloud Team
Posted Nov 26, 2022 - 13:54 UTC
This scheduled maintenance affected: EMEA (Session Border Controllers).