Degraded Network Connectivity

Incident Report for Anywhere365

Resolved

The Anywhere365 Dialogue Cloud has experienced a 52 minute degradation of service due to upstream connectivity. This seems to coincide with a nationwide degradation of internet services. Connectivity has since been re-established. The Anywhere365 services themselves were operating nominally, but require backbone connectivity to function properly. We are reviewing the root cause and will take appropriate measures.

Posted Dec 16, 2019 - 15:50 UTC

This incident affected: EMEA (Dialogue Platform, WebAgent, Session Border Controllers, Loadbalancers, Federation, Firewall) and AMER (Dialogue Platform, WebAgent, Session Border Controllers, Loadbalancers, Federation, Firewall).